Summary
Overview
Work History
Education
Skills
Timeline
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Donna Waples

Service Coordinator
MILLSBORO,DE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Appliance Service/Install Coordinator

Schagrin Gas Co.
09.2016 - 06.2023
  • Created and maintained daily and weekly reports for upper management.
  • Handled customers disputes & questions.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Managed efficient teams of up to 8 employees.


  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Organized ongoing maintenance schedules to boost system performance.
  • Created, closed & billed out work orders.
  • Coordinated jobs with Builders & contractors.


Customer Service Representative

Suburban Propane
10.2013 - 08.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Managed 50+ customer calls daily
  • Followed up with customers about resolved issues to maintain high standards of customer service

Customer Service Representative

Wyndham Resorts
04.2011 - 09.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered over 50 customer calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Sussex Central High School
Georgetown, DE
06.1991

Skills

  • Project Leadership
  • Exceptional Communication Skills
  • Creative Problem Solver
  • Knowledge of Windows & Excel
  • Production Targets
  • Dispatch Coordination
  • Work Order Management
  • Client Relations
  • Company Standards
  • Project Requirements
  • Installation Scheduling
  • Verify Work Quality
  • Coordinate Team Operations
  • Word Processing
  • Oral Communication
  • Written Communication

Timeline

Appliance Service/Install Coordinator

Schagrin Gas Co.
09.2016 - 06.2023

Customer Service Representative

Suburban Propane
10.2013 - 08.2016

Customer Service Representative

Wyndham Resorts
04.2011 - 09.2013

High School Diploma -

Sussex Central High School

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Donna WaplesService Coordinator