Donna Watts
Jacksonville,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Freight Broker position. Ready to help team achieve company goals. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
Allied Universal Security Services
08.2024 - Current
- Oversaw daily operations for overnight shift, BIMT, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Tax Preparer
Jackson Hewitt Tax Svc
09.2022 - 03.2025
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Collaborated with colleagues to develop best practices for efficient and effective tax preparation.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Offered clients recommendations to reduce tax liabilities.
- Educated clients on tax planning strategies, helping them save money in future years.
Real Estate Agent
Century 21 Lighthouse Realty
02.2023 - 08.2024
- Maintain a good relationship with lenders, appraisers, home inspectors and escrow companies
- Prepare necessary paperwork such as closing statements, deeds, contracts, purchase agreements and leases
- Compile lists of real estate properties with details regarding their location, square footage and features
- Promote sale of properties through open houses, engagement in multiple listing services and advertisements
- Establish a network of mortgage lenders, contractors and legal attorneys to whom you can refer clients
- Inspect condition of premises and organize for necessary maintenance or inform property owners of maintenance needs
- Evaluate clients’ financial abilities and research properties within their buying power
Student
Florida State College At Jacksonville
05.2010 - 12.2023
- Increased student participation by incorporating group activities and peer feedback sessions.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Streamlined grading process for more accurate assessment of student progress, saving time on administrative tasks.
- Expanded curriculum offerings by developing new courses based on student interests and industry trends.
- Lead in project teams, gave attention to quality and excellence in completing assignments.
- Collaborated on group projects to complete professional deliverables.
Commercial Truck Driver
Werner Enterprises
11.2020 - 10.2023
- Increased on-time deliveries by implementing efficient route planning and time management strategies.
- Maintained a perfect safety record with thorough pre-trip inspections and adherence to traffic laws.
- Reduced fuel consumption by employing effective driving techniques and monitoring vehicle performance.
- Enhanced customer satisfaction levels through professional communication and timely delivery of goods.
- Collaborated with dispatchers to optimize routes, addressing any issues or delays promptly for maximum efficiency.
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
- Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
Unarmed Security Officer
G4S Secure Solutions
10.2014 - 07.2019
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Improved response time to incidents through effective communication with team members and use of security equipment.
- Administered First Aid, CPR and AED when required.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Interviewed witnesses and suspects for effective notes, records, and incident reports.
Education
Florida State College At Jacksonville
Jacksonville, FLBachelor of Applied Science - Business Administration
Florida State College At Jacksonville
Jacksonville, FL05.2022
Associate of Arts - Business Administration
Florida State College At Jacksonville
Jacksonville, FL05.2016
Skills
- First Aid, AED and CPR Skills
- Interviewing Skills
- Property Tours and Inspections
- Contract Negotiation
- Freight Broker Law
- Presenting
- Real Estate Law
- Great honesty and integrity skills
- Excellent communication and interpersonal skills
- Ability to multitask, manage time and prioritize activities
- Great organization skills to be able to create various scheduled, timelines and budgets
- Outstanding computer skills for preparing presentations and drafting property sale documentations
Certification
- Florida Real Estate Sales Associate Course, Aceable Real Estate School - 12/2021 – 10/2022, License Number: SL3561438
- Freight Broker / Agent Training, Florida State College at Jacksonville - 08/2023 – 12/2023, Certificate of Completion
- 2023 Fundamental of Tax Preparation, Jackson Hewitt Tax School - 09/2022 – 10/2022, IRS Ptin Number: P03023498
- Logistics and Transportation Specialist, Florida State College at Jacksonville - 05/2020 – 05/2021, Technical Certificate
Timeline
Supervisor
Allied Universal Security Services
08.2024 - Current
Real Estate Agent
Century 21 Lighthouse Realty
02.2023 - 08.2024
Tax Preparer
Jackson Hewitt Tax Svc
09.2022 - 03.2025
Commercial Truck Driver
Werner Enterprises
11.2020 - 10.2023
Unarmed Security Officer
G4S Secure Solutions
10.2014 - 07.2019
Student
Florida State College At Jacksonville
05.2010 - 12.2023
Florida State College At Jacksonville
Bachelor of Applied Science - Business Administration
Florida State College At Jacksonville
Associate of Arts - Business Administration
Florida State College At Jacksonville
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