Donna Willoughby

Received and negotiated defective flooring claims with flooring manufacturers. Worked with sub contractor installer's to insure proper supporting documents such as samples and photos were taken. Set-up flooring vendor inspections if needed and communicated with all departments and vendors to process re-installations. Maintained a high level of customer service when interacting with homeowners and vendors.

Schedule customer appointments. Examine damaged vehicles to determine extent of damages. Utilized estimating software to prepare estimates to determine feasibility of repair vs replacement parts. Prepare detailed supplements for additional parts and labor and negotiate with insurance partners for resolution. Track Daily progress of job process. Follow up with customers for satisfaction surveys.

Auto Estimator - 10/2008 to 9/2016
Utilized estimating software to prepare estimates. Responsible for explaining coverages, estimates, settlements and rental process to Agents and customers. Prepare total loss documentation for salvage vendor. Negotiate complex settlements and estimate repair times with repair facilities. Prepare, review and reconcile supplement request. Staffed various vehicle inspection sites, and volunteered for catastrophe duty when needed.
Claim Service Assistant - 02/1992 to 10/2008
Process first party property damage and bodily injury claims. Review estimate appraisals, medical notes, policy language and prepare appropriate claims correspondence. Proactively monitor medical treatment based on injury. Review file documents to determine and deliver claim status to insureds, claimants and vendors.
Payroll Clerk - 01/1991 to 02/1992
Oversaw the day-to-day processing of payroll for 600 employees. Calculated moving expenses and commissions. Process employment verification, garnishment request and W2 processing.

Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day. Oversaw currency shipments and deposits while adhering to strict safety guidelines. Replenished ATM funds and managed high volume cash transactions daily, maintaining accuracy and efficiency under pressure. Answered inquiries regarding checking and savings accounts and other related products.