Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Wochadlo

Twisp,WA

Summary

Dynamic Front Desk Manager at Twisp River Suites with proven leadership and problem-solving skills. Successfully mentored staff, enhancing team productivity and guest satisfaction. Expert in event coordination and financial oversight, ensuring operational efficiency while fostering strong client relationships. Committed to delivering exceptional service and promoting a welcoming atmosphere for all guests.

Overview

30
30
years of professional experience

Work History

Front Desk Manager

Twisp River Suites
12.2021 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw front desk operations with an eye for hotel reputation, staff productivity, and operational efficiency.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Established strong rapport with returning guests while building new connections with first-time visitors.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were impeccably clean and functioning.
  • Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
  • Oversaw day-to-day operations of fourteen-room hotel with staff of seven employees.

Massage Therapist

Self-Employed
12.2002 - 06.2022
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfaction and build rapport.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Collaborated with physical therapists and other medical professionals to provide holistic care.

Science Teacher

Shorewood High School
09.1995 - 12.2000
  • Planned, prepared, and taught lesson plans for up to 4 science subjects, giving students individual support.
  • Delivered interactive lessons to help up to 30 students per class comprehend complex concepts.
  • Incorporated project-based learning into the curriculum by collaborating with Fred Hutchins Cancer Research Institute to apply scientific principles in real-world situations while developing teamwork skills.
  • Promoted field-based environmental learning with ongoing stream and watershed data collection.

Functional Nutrition Counselor

Self-Emplyed
  • Improved client nutritional habits by providing personalized meal plans and lifestyle recommendations.
  • Guided individuals and groups of clients through cleansing and anti-inflammatory diet programs.
  • Developed a 7-Day Spring Cleanse, a 21-Day Anti-Inflammatory Diet, and an Elimination Diet program.
  • Evaluated the success of nutrition programs through client feedback and progress tracking, making adjustments as necessary to achieve client goals.

Education

Master of Arts - Science Education

SUNY College At Cortland
New York State
1991

Bachelor of Science - Environmental & Forest Biology

SUNT College of Environmental Science & Forestry
New York State
1988

Skills

  • Problem-solving skills
  • Leadership qualities
  • Staff supervision
  • Event coordination
  • Customer service
  • Hospitality service expertise
  • Listening skills
  • Operations management

Timeline

Front Desk Manager

Twisp River Suites
12.2021 - Current

Massage Therapist

Self-Employed
12.2002 - 06.2022

Science Teacher

Shorewood High School
09.1995 - 12.2000

Functional Nutrition Counselor

Self-Emplyed

Master of Arts - Science Education

SUNY College At Cortland

Bachelor of Science - Environmental & Forest Biology

SUNT College of Environmental Science & Forestry

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