Donna Womack

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Educate customers about billing, payment processing and support policies and procedures.
• Cross-trained and backed up other customer service company departments.

• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Reduced response time for customer inquiries by streamlining communication processes.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
• Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
• Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
• Verified medical or pharmacy authorizations for members or providers.
• Streamlined processes for quicker response times, resulting in improved customer experiences.

Requested medicals charts from offices/ facilities health plans whole following HIpaa guidelines

Documented files with the outcome of each call for chart retrieval

Verified providers demographics

Developed fast positive rapport with site records persons