Donna Wright

Foster a welcoming classroom culture that encourages curiosity, kindness, and academic growth.

• Engaged with parents and guardians to promote student success and address concerns.
• Enforced school and class rules to maintain order in classroom.
• Monitored student behavior and administered discipline as needed.
• Monitored student performance and provided feedback to inform instruction.
• Researched and selected age-appropriate materials and resources for classroom instruction.
• Help absentee teachers with classroom instruction.
• Long term substitutes are expected to support continuity of instruction, familiarize themselves with the curriculum, and build relationships with students and staff.
• Facilitated classroom management, fostering a positive and inclusive learning environment.

Foster a welcoming classroom culture that encourages curiosity, kindness, and academic growth.

• Collaborate with colleagues and parents to support individual students' success.
• Integrate technology and firsthand activities to enhance engagement and learning outcomes.

• Fostered a nurturing classroom environment that promoted social and emotional development.
• Fostered a safe and inclusive classroom environment where all students felt comfortable participating and sharing their ideas.
• Built positive relationships with students and families for safe, trusted learning support.
• Collaborated with full-time teachers to ensure continuity in educational objectives.
• Utilized educational tools and resources to enhance student engagement and learning outcomes.

• Delivered comprehensive instruction in all core subjects, emphasizing literacy and math skill development.
• Utilized differentiated instruction to accommodate various learning styles and academic levels.
• Maintained correct records of student progress and provided regular updates to parents and administration.
• Supported classroom management with consistent routines and positive behavior strategies.
• Utilized firsthand participation, collaboration, discussion, and problem-solving.

• Designed and helped with developmentally lessons fostering foundational skills.
• Supported early learners’ growth in literacy, numeracy, and social-emotional areas.
• Maintained a positive classroom environment that encouraged exploration and self-confidence.
• Worked collaboratively with support staff and families to ensure student success.
• Enhanced classroom management through the implementation of clear expectations and consistent consequences for behavior.

• Managing 60-65 incoming calls daily from patients, providers and referral sources on home healthcare services, authorizations, or medical equipment requests.
• Service Assistance: Helping customers start healthcare services such as durable medical equipment (DME), home medical equipment, wound care, diabetic supplies, infusion therapy, and post-acute care services
• Information Collection and Data Entry: Gathering clinical and demographic information, entering it into the proprietary CareCentrix HomeBridge platform, and ensuring correct documentation for service requests

• Resolved customer inquiries regarding policy details and benefits.
• Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
• Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.

• Performed entry level production and support functions while multi-tasking between two screens, applications compliance with federal HIPPA regulations in Premium Accounting Dept. by gathering, Imaging and supporting active files to be uploaded, data entry.

• Performs various entry level production and support functions including applications compliance with federal HMDA regulations. Interaction with banking center associates, vendors, and/or customers.

• Receive, open and distribute mail by code to employees. File scan, research to decide status of employee and non-employee income bracket while using SAP, Oscar and Power brief software, Tag and Upload confidential information.

• Served in positions providing confidential and legal information to customers, managers and employees via phone and in person. Planned, scheduled meetings, appointments, organized and maintained paper and electronic files; managed special projects, conducted research and disseminated information by using the telephone; prepared mailers for distribution, typed memos, letters and other correspondence for external constituencies on behalf of management team while problem solvedDesigned and facilitated developmentally appropriate lessons fostering foundational skills.
• Supported early learners’ growth in literacy, numeracy, and social-emotional areas.
• Maintained a positive classroom environment that encouraged exploration and self-confidence.
• Worked collaboratively with support staff and families to ensure student success.
• Create and implement lesson plans aligned with state standards and tailored to meet diverse student needs.
• Foster a welcoming classroom culture that encourages curiosity, kindness, and academic growth.
• Collaborate with colleagues and parents to support individual students' success.
• Integrate technology and firsthand activities to enhance engagement and learning outcomes. Enter pertinent information for contracts. Aided with company event planning, prepared meeting materials, supported maintenance of customer databases, gathered and analyzed data to complete independent assignments, completed and given expense reports, ordered and supported supplies for office. Renew, update, research and cancel bonds while supporting spreadsheets. Supervise departmental mail. Prepared and assigned work details for insurance adjusters, trained and evaluated temporary and new employees, updated information such as indexing, disclosure responses for attorneys, provided police reports, auto tracks, personal injury protection packets, explanation of benefit letters, screened incoming calls, directed messages and inquires to the appropriate departmental heads, and overseen operations of office equipment.

• Answered multiline phone lines, faxing, copying, scanning, photocopying, running errands, directing customers to the right salesperson, completing forms for independent truck drivers, buying new and renewal tags, checking parking area.

• Copying, faxing, filing, reviewing confidential files, supported patient files and inventory, aid analysts in examining legal and personal forms of clients, compose routine correspondence, follow up calls with customers and providers, retrieve and assign demos.

• Aid the elderly, disabled, jobless and homeless individuals with information on jobs, schooling, and activities in the surrounding communities to include assisting with personal information, scheduling of appointments, job training, and school enrollment.

• Maintained confidential paperwork, trained children and parents by providing advice, help and guidance.

• Assisted employees and customers with complaints, checked information and supported employee work hours, cashier.