Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Donna A Schone

Davenport,FL

Overview

29
29
years of professional experience

Work History

Owner/Operator

Groomer has it Pet salon and spa
Morganville, NJ
12.2011 - 06.2023
  • Reviewed employee timecards on a weekly basis ensuring accuracy of hours worked.
  • Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
  • Implemented quality assurance processes to ensure product excellence.
  • Oversaw budgeting and financial management.
  • Advised management on trends in the industry that could affect future hiring needs.
  • Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved customer complaints promptly and efficiently.
  • Educated customers on proper home care techniques such as brushing, bathing and nail trimming between visits.
  • Communicated effectively with customers about their pet's behavior during the grooming process.
  • Worked collaboratively with other members of the team in order to provide excellent customer service.
  • Checked fences daily for holes or damage that could allow an animal escape.
  • Managed inventory levels of supplies necessary for successful operation of the business.
  • Confidently handled large dogs that may have been aggressive or uncooperative during the grooming process.
  • Kept up-to-date with current trends in pet styling techniques through seminars, workshops or webinars.
  • Greeted customers and their pets upon arrival for grooming services.
  • Provided advice on diet, nutrition and overall health care for clients' pets.
  • Ensured safety of all animals while they were in the salon environment by keeping them secure at all times.
  • Performed detailed inspections of pets' skin and coat condition during each grooming session.
  • Demonstrated excellent customer service skills when dealing with difficult or irate customers.
  • Assisted in the selection of appropriate shampoos, conditioners and other grooming products for each pet's individual needs.
  • Organized appointments efficiently to maximize time spent with each client's pet.
  • Cleaned and sanitized all grooming equipment after each use.
  • Maintained accurate records of all services rendered to clients' pets.
  • Provided bathing, brushing, clipping, trimming and styling of pet fur coats.
  • Performed routine maintenance tasks on clippers, scissors and other tools used in the grooming process.
  • Implemented cost-saving measures across departments while maintaining quality standards.
  • Created marketing strategies to drive revenue and increase brand visibility.
  • Developed business plan and budget to maximize profitability.
  • Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.

Physician Assistant

Dr Bloom
Tipton Falls, NJ
04.1996 - 03.1998
  • Conducted patient assessments and physical examinations, ordering and interpreting laboratory tests and diagnostic studies.
  • Reviewed patient records to assess quality of care provided by other health professionals.
  • Managed hospital rounds ensuring timely completion of orders while providing direct patient care.
  • Counseled patients about wellness activities including diet and exercise regimens; referred patients to specialists when necessary.
  • Performed comprehensive patient exams and assessments to formulate, implement and continuously update individualized plans of care.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Documented patient care services by charting in designated areas.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Greeted visitors and provided assistance as needed.
  • Resolved customer complaints promptly and courteously.
  • Verified patient demographics, updated information as needed in practice management software system.
  • Managed office inventory levels ensuring adequate stock at all times.
  • Answered phones, responded to inquiries, and directed calls to appropriate personnel.
  • Maintained a clean reception area including stocking supplies and organizing paperwork.
  • Assisted with billing processes by verifying insurance information accuracy.
  • Organized medical records and documents in accordance with HIPAA regulations.
  • Greeted and checked in patients, verified insurance coverage, and collected co-pays.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Lead Phlebotomist

central jersey blood bank
Tinton Falls, NJ
04.1994 - 11.1996
  • Reviewed medical histories prior to performing phlebotomy services in order to determine any potential risks or contraindications.
  • Assisted in training new staff members on proper phlebotomy techniques and safety protocols.
  • Performed quality control procedures on instruments prior to use.
  • Analyzed test results for accuracy and completeness, following established guidelines.
  • Collected and processed blood samples using aseptic techniques.
  • Reviewed patient medical history to ensure compatibility with requested blood type or component.
  • Entered patient information and test orders into computer systems accurately.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.
  • Recorded test or medical data for reports using narratives, charts or graphs.
  • Collected blood or tissue samples from patients for lab work.
  • Cleaned and calibrated laboratory equipment.
  • Conducted blood tests for transfusions.
  • Consulted with pathologist for diagnosis upon discovery of abnormal cells.
  • Followed key principles of asepsis to protect medical equipment from contamination during blood work.
  • Performed complete blood counts using automated hematology analyzer.
  • Maintained and tested sterility of medical equipment.
  • Managed inventory of phlebotomy supplies and reordered stock as necessary.
  • Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
  • Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Handled special collection procedures, including therapeutic phlebotomy and drug testing.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Identified patients using proper procedures prior to specimen collection.
  • Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
  • Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
  • Demonstrated proficiency in using a variety of collection techniques and equipment.
  • Maintained patient comfort and safety throughout the phlebotomy process.
  • Educated patients on specimen collection procedures and post-draw care.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Scheduled appointments and managed patient flow to minimize wait times.
  • Ensured proper labeling of all collected specimens according to applicable regulations.
  • Adhered to safety policies and procedures while working in the lab environment.

Surgical Assistant

Options Women's Clinic
Red Bank, NJ
07.1995 - 11.1995
  • Observed patient's condition throughout procedure and reported any unusual findings or symptoms to the medical staff immediately.
  • Reviewed patient charts prior to surgery in order to be aware of their conditions or allergies.
  • Kept accurate records of all supplies used during surgeries.
  • Maintained sterile environment in the operating room during surgical procedures.
  • Confirmed proper functioning of equipment prior to use in order to avoid complications during operations.
  • Assisted in prepping operating room for surgery by sterilizing instruments and setting up equipment.
  • Provided assistance to surgeons, circulating nurses, and anesthesiologists with patient positioning, draping, and preparation of operative sites.

Education

Certificate - Phlebotomy

College of Staten Island of The City University of New York
Staten Island, NY
06-1992

High School Diploma -

Cedar Ridge Highschool
Old Bridge, NJ
06-1990

Some College (No Degree) - CNA

Middlesex County College
Edison, NJ

Skills

  • Personnel Management
  • Operations Management
  • Budget Development
  • Data Collection
  • Scheduling
  • Complaint resolution
  • Appointment Scheduling
  • Adaptive team player
  • Conflict Resolution
  • Critical Thinking
  • Conflict Mediation
  • Quality Control
  • Computer Skills
  • Positive Attitude
  • Incoming Call Reception
  • Customer Service
  • Telephone Etiquette
  • Scheduling appointments
  • Calendar Management
  • Outgoing and Friendly
  • Problem-Solving
  • Customer conflict resolution
  • Schedule Management
  • Payroll Processing
  • Meeting Scheduling
  • Patient Scheduling

Affiliations

  • Crafting
  • Sewing
  • reading
  • scrapbooking
  • painting

Accomplishments

  • the best of Monmouth 2014
  • the best of Monmouth 2015
  • the best of Monmouth 2016
  • the best of Monmouth 2017
  • the best of Monmouth 2018

Timeline

Owner/Operator

Groomer has it Pet salon and spa
12.2011 - 06.2023

Physician Assistant

Dr Bloom
04.1996 - 03.1998

Surgical Assistant

Options Women's Clinic
07.1995 - 11.1995

Lead Phlebotomist

central jersey blood bank
04.1994 - 11.1996

Certificate - Phlebotomy

College of Staten Island of The City University of New York

High School Diploma -

Cedar Ridge Highschool

Some College (No Degree) - CNA

Middlesex County College
Donna A Schone