Donna A Schone
Davenport,FL
Overview
29
29
years of professional experience
Work History
Owner/Operator
Groomer has it Pet salon and spa
Morganville, NJ
12.2011 - 06.2023
- Reviewed employee timecards on a weekly basis ensuring accuracy of hours worked.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Implemented quality assurance processes to ensure product excellence.
- Oversaw budgeting and financial management.
- Advised management on trends in the industry that could affect future hiring needs.
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Educated customers on proper home care techniques such as brushing, bathing and nail trimming between visits.
- Communicated effectively with customers about their pet's behavior during the grooming process.
- Worked collaboratively with other members of the team in order to provide excellent customer service.
- Checked fences daily for holes or damage that could allow an animal escape.
- Managed inventory levels of supplies necessary for successful operation of the business.
- Confidently handled large dogs that may have been aggressive or uncooperative during the grooming process.
- Kept up-to-date with current trends in pet styling techniques through seminars, workshops or webinars.
- Greeted customers and their pets upon arrival for grooming services.
- Provided advice on diet, nutrition and overall health care for clients' pets.
- Ensured safety of all animals while they were in the salon environment by keeping them secure at all times.
- Performed detailed inspections of pets' skin and coat condition during each grooming session.
- Demonstrated excellent customer service skills when dealing with difficult or irate customers.
- Assisted in the selection of appropriate shampoos, conditioners and other grooming products for each pet's individual needs.
- Organized appointments efficiently to maximize time spent with each client's pet.
- Cleaned and sanitized all grooming equipment after each use.
- Maintained accurate records of all services rendered to clients' pets.
- Provided bathing, brushing, clipping, trimming and styling of pet fur coats.
- Performed routine maintenance tasks on clippers, scissors and other tools used in the grooming process.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Created marketing strategies to drive revenue and increase brand visibility.
- Developed business plan and budget to maximize profitability.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
Physician Assistant
Dr Bloom
Tipton Falls, NJ
04.1996 - 03.1998
- Conducted patient assessments and physical examinations, ordering and interpreting laboratory tests and diagnostic studies.
- Reviewed patient records to assess quality of care provided by other health professionals.
- Managed hospital rounds ensuring timely completion of orders while providing direct patient care.
- Counseled patients about wellness activities including diet and exercise regimens; referred patients to specialists when necessary.
- Performed comprehensive patient exams and assessments to formulate, implement and continuously update individualized plans of care.
- Educated patients on self-care techniques that would help them maintain their independence.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Participated in educational programs designed to improve knowledge of health care practices.
- Documented patient care services by charting in designated areas.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Greeted visitors and provided assistance as needed.
- Resolved customer complaints promptly and courteously.
- Verified patient demographics, updated information as needed in practice management software system.
- Managed office inventory levels ensuring adequate stock at all times.
- Answered phones, responded to inquiries, and directed calls to appropriate personnel.
- Maintained a clean reception area including stocking supplies and organizing paperwork.
- Assisted with billing processes by verifying insurance information accuracy.
- Organized medical records and documents in accordance with HIPAA regulations.
- Greeted and checked in patients, verified insurance coverage, and collected co-pays.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Lead Phlebotomist
central jersey blood bank
Tinton Falls, NJ
04.1994 - 11.1996
- Reviewed medical histories prior to performing phlebotomy services in order to determine any potential risks or contraindications.
- Assisted in training new staff members on proper phlebotomy techniques and safety protocols.
- Performed quality control procedures on instruments prior to use.
- Analyzed test results for accuracy and completeness, following established guidelines.
- Collected and processed blood samples using aseptic techniques.
- Reviewed patient medical history to ensure compatibility with requested blood type or component.
- Entered patient information and test orders into computer systems accurately.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Recorded test or medical data for reports using narratives, charts or graphs.
- Collected blood or tissue samples from patients for lab work.
- Cleaned and calibrated laboratory equipment.
- Conducted blood tests for transfusions.
- Consulted with pathologist for diagnosis upon discovery of abnormal cells.
- Followed key principles of asepsis to protect medical equipment from contamination during blood work.
- Performed complete blood counts using automated hematology analyzer.
- Maintained and tested sterility of medical equipment.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Identified patients using proper procedures prior to specimen collection.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Educated patients on specimen collection procedures and post-draw care.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Scheduled appointments and managed patient flow to minimize wait times.
- Ensured proper labeling of all collected specimens according to applicable regulations.
- Adhered to safety policies and procedures while working in the lab environment.
Surgical Assistant
Options Women's Clinic
Red Bank, NJ
07.1995 - 11.1995
- Observed patient's condition throughout procedure and reported any unusual findings or symptoms to the medical staff immediately.
- Reviewed patient charts prior to surgery in order to be aware of their conditions or allergies.
- Kept accurate records of all supplies used during surgeries.
- Maintained sterile environment in the operating room during surgical procedures.
- Confirmed proper functioning of equipment prior to use in order to avoid complications during operations.
- Assisted in prepping operating room for surgery by sterilizing instruments and setting up equipment.
- Provided assistance to surgeons, circulating nurses, and anesthesiologists with patient positioning, draping, and preparation of operative sites.
Education
Certificate - Phlebotomy
College of Staten Island of The City University of New York
Staten Island, NY06-1992
High School Diploma -
Cedar Ridge Highschool
Old Bridge, NJ06-1990
Some College (No Degree) - CNA
Middlesex County College
Edison, NJSkills
- Personnel Management
- Operations Management
- Budget Development
- Data Collection
- Scheduling
- Complaint resolution
- Appointment Scheduling
- Adaptive team player
- Conflict Resolution
- Critical Thinking
- Conflict Mediation
- Quality Control
- Computer Skills
- Positive Attitude
- Incoming Call Reception
- Customer Service
- Telephone Etiquette
- Scheduling appointments
- Calendar Management
- Outgoing and Friendly
- Problem-Solving
- Customer conflict resolution
- Schedule Management
- Payroll Processing
- Meeting Scheduling
- Patient Scheduling
Affiliations
- Crafting
- Sewing
- reading
- scrapbooking
- painting
Accomplishments
- the best of Monmouth 2014
- the best of Monmouth 2015
- the best of Monmouth 2016
- the best of Monmouth 2017
- the best of Monmouth 2018
Timeline
Owner/Operator
Groomer has it Pet salon and spa
12.2011 - 06.2023
Physician Assistant
Dr Bloom
04.1996 - 03.1998
Surgical Assistant
Options Women's Clinic
07.1995 - 11.1995
Lead Phlebotomist
central jersey blood bank
04.1994 - 11.1996
Certificate - Phlebotomy
College of Staten Island of The City University of New York
High School Diploma -
Cedar Ridge Highschool
Some College (No Degree) - CNA
Middlesex County College