Donnae Storr
Detroit,MI
Summary
Being in the healthcare field has allowed me to build meaningful connections with patients while providing compassionate and efficient care. With previous experience assisting patients, I’ve supported daily activities, monitored vital signs, and ensured comfort and safety in clinical settings. I’ve also collaborated closely with medical staff, demonstrating strong communication and teamwork skills. Additional achievements that highlight my qualifications include maintaining accurate patient records, upholding strict confidentiality standards, completing training in infection control, and consistently being recognized for reliability and professionalism. These experiences have prepared me to contribute positively to any healthcare team.
Dedicated phlebotomist with hands-on experience at CarePro, skilled in venipuncture and patient communication. Proven ability to enhance patient satisfaction through compassionate care and efficient specimen handling. Committed to maintaining HIPAA compliance and infection control, ensuring accurate results and fostering trust in healthcare settings. Actively pursuing continuous training to refine skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Phlebotomist
CarePro
West Bloomfield, MI
06.2025 - Current
- Training me as a phlebotomy student has involved learning both the theory and practical skills needed to safely and accurately draw blood. I’ve studied anatomy, infection control, and the proper procedures for venipuncture and capillary collection. Through hands-on clinical experience, I’ve gained confidence in working with patients, using equipment correctly, and following safety protocols. This training is preparing me to perform my duties professionally in a healthcare setting.
- Fostered trust among patients by carefully explaining procedures and addressing any concerns or questions before beginning the blood draw.
- Collaborated effectively with other healthcare professionals to ensure seamless care coordination and enhance overall patient experience.
- Reduced patient wait times by efficiently prioritizing tasks and managing multiple patients simultaneously.
- Ensured accurate results by strictly adhering to established protocols for specimen collection, handling, and labeling.
- Achieved high levels of accuracy during blood draws by consistently using correct techniques, such as proper needle insertion angle and placement.
- Increased overall clinic efficiency with thorough record-keeping of patient information, test orders, and specimen labels.
- Improved patient satisfaction with compassionate care and clear communication about the phlebotomy process.
- Enhanced patient outcomes with timely completion of blood tests needed for diagnosis or treatment decisions made by healthcare providers.
- Minimized errors in sample identification through diligent verification of patient information and proper labeling of specimens.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Strengthened relationships with laboratory staff through consistent collaboration and effective communication regarding specimen requirements and potential issues.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Addressed questions and concerns to educate patients on collection process and procedures.
- As if right now I’m continually working on more training each and every day!!
Phlebotomist Intern
Identigo
Southfield, MI
08.2024 - 04.2025
- While working for the government in an inside office setting, I gained valuable experience collecting fingerprints and drug specimens from individuals as part of official procedures. I followed strict federal guidelines to ensure accuracy, confidentiality, and proper chain of custody. My responsibilities included verifying identities, documenting each step carefully, and maintaining a professional demeanor at all times. This role strengthened my attention to detail, communication skills, and ability to handle sensitive information with discretion and integrity.
- Improved overall patient experience with compassionate bedside manner and clear communication.
- Assisted in training new interns, ensuring proper phlebotomy techniques were followed.
- Collaborated with laboratory staff to expedite processing of specimens, reducing wait times for results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Maintained sterile work environment for accurate results and patient safety.
- Ensured accurate labeling of specimens, preventing mix-ups and guaranteeing correct test results.
- Contributed to team efficiency by maintaining organized work stations and managing supplies inventory.
- Implemented time management skills to effectively handle high patient volumes during busy periods.
- Updated electronic medical records accurately after each procedure, ensuring seamless information flow within the healthcare facility.
- Adhered to strict safety protocols and infection control measures, protecting both patients and staff from contamination risks.
- Applied knowledge of HIPAA regulations to maintain patient confidentiality throughout the internship experience.
- Proactively sought feedback from supervisors for continuous improvement in phlebotomy skills throughout the internship period.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
Passenger Service Assistant
Detroit Metropolitan Wayne County Airport
Romulus, MI
10.2022 - 07.2023
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
- Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
- Demonstrated strong problem-solving abilities during flight delays or cancellations, working closely with airline personnel to accommodate affected passengers promptly.
- Improved boarding efficiency by guiding passengers through airport processes and providing clear instructions.
- Trained new employees on company procedures and best practices, contributing to an overall improvement in team performance standards.
- Assisted passengers in navigating customs procedures smoothly and efficiently.
- Contributed to overall positive workplace culture by maintaining a friendly, helpful demeanor and demonstrating effective teamwork with colleagues.
- Maintained professionalism under pressure in high-stress situations such as medical emergencies or disruptive passengers, assisting in resolving issues efficiently.
- Ensured accurate passenger counts prior to departure, assisting ground crew with final preparations before takeoff.
- Handled complaints professionally and expediently, resulting in satisfactory resolutions for both customer and airline.
- Provided support during inflight meal services as needed, attending to dietary restrictions and special requests.
- Worked closely with cabin crew members to ensure seamless coordination during flights and layovers.
- Collaborated with security personnel to maintain a safe environment for all travelers within the airport terminal.
- Fostered positive relationships with frequent travelers through consistent provision of outstanding service tailored to their specific requirements.
- Streamlined luggage handling process, coordinating with baggage handlers for proper handling of fragile items.
- Supported parents traveling alone by helping them manage children''s needs throughout the journey, ensuring a positive experience for all parties involved.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Monitored security and maintained operational protocols.
- Oversaw ticketing, gate and ramp services.
- Escorted handicapped passengers from terminal to aircraft.
- Announced flight status updates and information about gate changes over PA system.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Tagged baggage and routed to appropriate location for loading and screening.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
- Facilitated optimal seating arrangements to maintain compliance standards.
- Kept close eye on passenger behavior and watched for injuries, illnesses, and disputes.
- Assisted students with safe and orderly boarding and exiting of vehicle.
- Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Optimized seating arrangements based on changing circumstances and passenger makeup.
- Assisted passengers needing medical assistance by performing CPR and basic first aid.
- Provided customers with information on routes, timetables or concourses.
- Guided and directed passengers during emergency situations to minimize impact of event and protect passengers and crew members.
- Partnered with transportation operators to keep bus routes moving on time.
- Improved passenger comfort by distributing pillows and other items and managing noise environment.
- Offered timely and skilled emergency response and performed CPR or first aid.
- Built and strengthened student, teacher and family relationships.
- Responded to transportation questions and requests for information from children and parents.
- Provided boarding assistance to elderly, sick or injured people.
- Served passengers food and beverages and dispensed items for comfort and entertainment.
Arcade Attendant
MidwayUSA
Detroit, MI
10.2022 - 02.2023
- As a seasonal arcade attendant, I was responsible for creating a fun and safe environment for guests of all ages. My duties included operating and troubleshooting arcade machines, assisting customers with games and prizes, managing token and ticket exchanges, and keeping the arcade clean and organized. I developed strong customer service and problem-solving skills, often working in a fast-paced setting while ensuring each guest had a positive experience. This role also helped me build teamwork and communication abilities through daily interaction with staff and visitors.
Education
Certified Phlebotomy Technician
Carepro
West Bloomfield, MI07.2025
Covenant House Academy
Detroit, MI06.2025
Skills
- Order of draw
- Venipuncture technique
- Needle disposal
Certification
Certified phlebotomy technician
Languages
English
Professional Working
<Enter your own>
Timeline
Student Phlebotomist
CarePro
06.2025 - Current
Phlebotomist Intern
Identigo
08.2024 - 04.2025
Passenger Service Assistant
Detroit Metropolitan Wayne County Airport
10.2022 - 07.2023
Arcade Attendant
MidwayUSA
10.2022 - 02.2023
Certified Phlebotomy Technician
Carepro
Covenant House Academy