Open To Work
DONNA MICHELLE HOPKINS
Burrell Behavioral Health
Springfield,MO
9
Years of experience
Client Access Representative coordinating 25+ appointments per week, rescheduling, and client and guardian communication in a behavioral health setting. Supports intake coordination and waitlist outreach, contacting 10+ clients or guardians per week to connect children and adults with timely services. Documents 10+ scheduling notes, appointment updates, and clinical handoffs per day with clear, professional follow-through.
Work History
Client Access Representative
8 Years 5 Months- Handled 5 client, family, and guardian communications daily by phone, voicemail, and email.
- Coordinated 5 appointment changes weekly to support timely client access and reduce scheduling gaps.
- Documented appointment updates, scheduling attempts, and guardian contacts clearly in administrative records.
- Supported intake coordination and waitlist outreach to connect clients with behavioral health services.
- Directed inquiries to appropriate clinical team members and maintained professional communication throughout the referral process.
- Scheduled behavioral health appointments, balancing provider availability, urgency, and client service needs.
- Trained new access staff on scheduling procedures, registration systems, and front-desk workflow expectations.
- Monitored incoming calls and referral queues, prioritizing requests to maintain efficient service coverage.
- Improved intake accuracy by reviewing records for missing data, duplicate entries, and insurance inconsistencies.
- Managed high-stress situations calmly while juggling multiple priorities simultaneously during peak periods of activity or emergencies at the medical facility.
- Improved patient satisfaction by efficiently managing appointment scheduling and registration processes.
- Promoted a welcoming atmosphere for all patients by addressing their needs professionally while maintaining a compassionate demeanor.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Coordinated patient intake, verifying demographic, insurance, and referral information for accurate access processing.
Sales Associate
6 Months- Processed 500+ customer purchases daily at the cash register.
- Handled 100+ customer questions weekly with product guidance and selection support.
- Assisted customers with product questions and selections to support buying decisions.
- Operated the cash register and completed customer transactions accurately.
- Restocked merchandise to keep shelves organized and sales areas customer-ready.
- Maintained orderly sales floors and reset displays throughout the shift.
- Supported store opening and closing duties as assigned.
- Greeted customers and recommended toys, games, and seasonal products based on age and interests.
- Processed sales, returns, and exchanges accurately using point-of-sale register systems.
- Maintained organized sales floor displays, endcaps, and promotional signage to support merchandising standards.
- Coordinated opening and closing tasks, ensuring clean, safe, and sales-ready store conditions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Skills
Appointment scheduling
Intake coordination
Waitlist outreach
Behavioral health client access
Telephone and email communication
Administrative documentation
Client and family communication
HIPAA compliance
Front desk coordination
Patient registration
Insurance verification
Referral coordination
Copay collection
Electronic health record systems
Appointment reminder systems
Patient check-in
Records management
Release of information
Personal Information
Title: Client Access Representative
Timeline
Client Access Representative
Burrell Behavioral Health
05.2018 - 10.2026Read More
Sales Associate
Toys R Us
11.2017 - 05.2018Read More