DONNAJEANNE LIU-YOUNG
WOODSTOCK,MD
Summary
Dynamic sales leader recognized for driving $1.6M in capital sales while achieving 101% of revenue goals. Expert in strategic planning and cross-functional collaboration, enhancing service delivery and mentoring specialists to elevate team performance and efficiency.
Overview
25
25
years of professional experience
Work History
Beds and Therapeutic Surfaces Specialist
Agiliti
Baltimore, MD
01.2023 - Current
- Identified opportunities and closed new business in 2023, including BTS booking valued at $1.5M in December 2023 at Inspira Health Network that was later included with on-site program implemented mid-2024.
- 2025 Capital Sales POs received totaling $1.6M, comprising of Adapt Line, Behavioral Health Beds, sleep lab beds, Shuttle, Stretcher mattresses and prosthetics.
- Completed fiscal year at 101% revenue to plan in 2024.
- Directed operational strategies to enhance service delivery by partnering with operators and navigating through internal channels, including clinical advisors, clinical affairs, development, pricing, capital sales, government and manufacturing, implementation, logistics and contracting teams.
- Mentored new BTS specialists, enhancing regional team knowledge and performance.
- Collaborated with cross-functional teams to streamline processes, improving efficiency of workflows.
- Trained staff on equipment usage and safety protocols, ensuring compliance and operational safety.
Territory Executive
Agiliti
Baltimore, MD
01.2022 - 01.2023
- Received 2021 Sales Achievement Award for exceptional sales performance.
- Received 2021 Sales Excellence Award for exceeding sales targets.
- Achieved 2021 President's Circle recognition for exceeding budget by 143%.
- Developed strategic plans to align business objectives with customer needs.
- Worked with surgical teams and sterile processing departments and conducted consistent business reviews to ensure our laser technicians and managers adhere to ANSI standards.
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Cultivated relationships with supply chain, value analysis, strategic sourcing, and contracting teams to enhance stakeholder satisfaction and engagement.
District Sales Representative
Sizewise
Baltimore, MD
06.2018 - 01.2022
- Achieved budget target through strategic planning and execution. by achieving $7M in combined revenue for 2021
- 2020 Budget Blowout Award for surpassing budget by 178% for region
- 2020 Diamond Award, achieving $6M in sales and rental revenue for region
- Presented specialty equipment and business reviews to facilities, enhancing understanding and engagement with product offerings.
- Collaborated with clinical staff to deliver essential education amidst high turnover during pandemic, ensuring adherence to updated safety precautions.
Regional Account Manager
HealthDrive, Inc.
Baltimore, MD
04.2015 - 06.2018
- Increased market share from 3% to 46% of skilled nursing facilities in Maryland and increased revenue by over tenfold, since start with company
- Secured new accounts through cold calling and relationship building with C-suite executives, administrators, and senior leaders, enhancing company visibility and fostering long-term partnerships
- Performed presentations to facilities regarding processes of providing dental, optometry, podiatry and audiology services in skilled nursing facilities, assisted living facilities and independent living facilities
- Manage team of 10+ clinical providers and field team with daily operations
- Developed customer relationships while informing stakeholders about new services and payer-driven requirements for coverage benefits, ensuring compliance and customer satisfaction
- Delivered sales presentations and pitches to expand customer base, effectively showcasing services and addressing client needs.
- Partnered with managed care liaisons, including Optum and Cigna HealthSpring, and educated stakeholders regarding processes and requirements
- Reviewed client orders to improve service efficiency.
- Nominated for HealthDrive Customer Care Award, Q3, 2015
Senior Sales Representative
Apria Healthcare
BALTIMORE, MD
04.2012 - 03.2015
- Completed mentor training program and mentored new sales representatives in Mid-Atlantic region, overseeing effective CRM utilization.
- Exceeded quarterly quota by 30% above goal in Q2 2014; Exceeded 2013 quota by 22%
- Monitored customer buying trends and competitor actions to adjust sales strategies and consistently achieve sales goals.
- Increased market share in home oxygen and respiratory services across Montgomery County, Baltimore City, Baltimore County, and Carroll County.
- Completed New Hire Sales Training Course earning top performing "Head of Class."
- Selected as "super user" for pilot group in area regarding launch of technology
Director of Marketing
KMH Radiology
BALTIMORE, MD
08.2011 - 01.2012
- Led marketing team, achieving significant market share growth across multiple product lines
- Facilitated strategies to enhance market share within the marketing team of 95% in Ultrasound, 40% in X-Ray, 14% in MRI, 74% in CT, and 14% in PET/CT within 4 months
- Developed innovative strategies that drove increased customer engagement and retention
- Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base
- Coached team by facilitating interactive weekly marketing meetings to enhance collaboration and idea generation
- Analyzed market trends and competitive landscape to understand opportunities and potential value
Center Manager
Lincare Healthcare
BALTIMORE, MD
02.2008 - 08.2011
- Managed sales team to increase market share in Baltimore city, Baltimore County, and Howard County, securing presence in over 300 referral sources.
- Achieved leading growth status in area within four months of position
- Led sales team to victory of area-wide 20-day contest within 15 days in May 2011
- Supervised nine staff members to improve operational efficiency and streamline workflows.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Oversaw account processing to ensure compliance with payor requirements and kept outstanding debts below 10% of total net revenue.
- Develop and facilitate training program for service representatives on various oxygen concentrators, high pressure oxygen, liquid oxygen, aerosol compression devices and standard Durable Medical Equipment (DME)
Sales Representative
Lincare Healthcare
BELTSVILLE, MD
09.2005 - 02.2008
- Consistently exceeded center goals in oxygen growth and Continuous Positive Airway Pressure (CPAP) devices growth and increased revenue by 240% within two years
- Took charge of open territory by doubling targets within first year and ranked in top 10%
- Achieved company honors in marketing sleep therapy, finished #3 nationally and earned accolade and trip to Orlando
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Engaged existing customers and prospects to assess business needs and recommend tailored solutions.
- Designed and delivered impactful sales presentations and seminars to showcase product features and competitive advantages.
- Cultivated strong relationships with healthcare providers to drive product sales.
- Frequently selected to assume leadership roles area-wide in training and mentoring of new sales representatives
- Educated clients on respiratory care products and services offered by Lincare.
Marketing Representative Intern
Philadelphia Insurance Companies
Towson, Maryland
09.2003 - 08.2005
- Solicited new business prospects through relationship-based engagement with agents
- Established customer relations with regional agents and clients by coordinating meetings for marketing representatives
- Maintained database of prospective agents and documented follow-up strategy to enhance outreach efforts
Computational Chemist
Accelics, Inc
Baltimore, Maryland
11.2001 - 08.2003
- Contributed to use case analysis, design, and development of model-driven implementation of Medical Research Information System (MRIS) for leading global medical research institute, deployed on IBM WebSphere with DB2
- MRIS replaces disparate data sources and applications with web-based, cross functional, disease and patient centric information system for medical research including data management and applications for patient information, MRI, pedigree/genetic, clinical, neuropsychological, motion analysis, and diagnostic lab functions
- Utilized IBM Rational XDE, RequisitePro, RUP, ClearCase/UCM, IBM WebSphere Application Developer, and IBM WebSphere Application Server for application development and management
- Acted as subject matter expert in identifying requirements, analyzing, and developing architecture for REM, a J2EE-based application developed by Accelics.
Education
B.S - Biochemistry
University of Maryland Baltimore County
Baltimore, MD01-2001
Skills
- Sales strategy development
- Capital sales
- Business development
- Revenue forecasting
- Strategic planning
- Documentation management
- Cross-functional collaboration
- Team collaboration
- Team leadership
- Presentation skills
Accomplishments
- 2021 Awarded President's Circle for exceeding target at 148%.
- 2021 Awarded Sales Achievement for successfully hitting target at 100%.
- 2021 Awarded Sales Excellence for exceeding target over 105%.
- Grew territory from $6M to $7M 2021.
- Grew territory from $3.2M to $6M in 2020.
- Ranked #2 region in total revenue achieved within Sizewise for 2020.
Affiliations
Mid-Atlantic Society of Healthcare Materials Management (MASHMM)
Timeline
Beds and Therapeutic Surfaces Specialist
Agiliti
01.2023 - Current
Territory Executive
Agiliti
01.2022 - 01.2023
District Sales Representative
Sizewise
06.2018 - 01.2022
Regional Account Manager
HealthDrive, Inc.
04.2015 - 06.2018
Senior Sales Representative
Apria Healthcare
04.2012 - 03.2015
Director of Marketing
KMH Radiology
08.2011 - 01.2012
Center Manager
Lincare Healthcare
02.2008 - 08.2011
Sales Representative
Lincare Healthcare
09.2005 - 02.2008
Marketing Representative Intern
Philadelphia Insurance Companies
09.2003 - 08.2005
Computational Chemist
Accelics, Inc
11.2001 - 08.2003
B.S - Biochemistry
University of Maryland Baltimore County