Donnalea Wilkerson
Woodbridge,VA
Summary
Dynamic professional with extensive experience as an Administrative Assistant and Special Education Teacher at Prince William County Public Schools. Excelled in customer service and office administration, enhancing customer relationships and streamlining processes. Demonstrated expertise in Microsoft Word and professional communication, significantly improving operational efficiency and fostering a positive work environment. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Special Education Teacher
Prince William County Public Schools
10.2005 - 06.2025
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Taught students across multiple classifications and degrees of special needs.
- Coordinated with general education teachers to develop accommodations or modifications necessary for successful inclusion of students with special needs in mainstream classrooms.
Administrative Assistant
Prince William County Public Schools
08.2019 - 06.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted coworkers and staff members with special tasks on daily basis.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Master of Science - Special Education
Grand Canyon University
Phoenix, AZ05.2018
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- File Organization
- Microsoft Outlook
- Customer Relations
- Strong Problem Solver
- Professional Communication
Timeline
Administrative Assistant
Prince William County Public Schools
08.2019 - 06.2024
Special Education Teacher
Prince William County Public Schools
10.2005 - 06.2025
Master of Science - Special Education
Grand Canyon University
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