Ashley Willix
Miami,FL
Summary
Guest Relations Manager with 10 years in hospitality industry and unwavering passion for delivering excellence in customer experience. Superior skills in front desk management, overseeing all-staff efficiency and acquiring professional customer feedback. Driven to keep team members engaged, focused and dedicated to customer happiness. Well-versed in collecting and reviewing customer data, producing reports and maintaining records. Highly analytical and organized with good communication and multitasking abilities. Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency. Expert Microsoft office user. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized special Education Teacher successful at providing classroom and emotional structure for special needs children required to flourish in academic setting. Certified and licensed in Florida and recognized as highly qualified educator. Coordinates well with classroom teachers with supportive strategies for behavior management and lesson accommodations for students.
Overview
40
40
years of professional experience
Work History
Special Education Teacher
Pal Academy
Pembroke Pines, FL
08.2020 - 06.2022
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Taught students across multiple classifications and degrees of special needs.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Redirected students using Positive Behavior Support (PBS).
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies
- Created learning and content strategies to meet needs of mentally and physically disabled students
- Taught multiple subjects to students with intellectual or emotional disabilities
- Delivered effective and differentiated classroom instruction to range of neurodiverse students
- Led activities that developed students' physical, emotional and social growth
- Taught students across multiple classifications and degrees of special needs
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement
- Completed intensive leadership training and provided training to colleagues on applied behavior analysis
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals
Guest Experience Manager
Hardrock Stadium
Miami Gardens, FL
07.2012 - Current
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Coached and developed associates to improve soft skills and recovery techniques.
- Orchestrated temporary storage and delivery of luggage items for guests upon request.
- Motivated and rewarded employees to improve engagement.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
Wonderland Teacher
Oasis Church Of South Florida
Pembroke Pines, FL
04.2009 - Current
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
Teacher's Assistant
Special Connections Academy
Hallandale, FL
02.2019 - 03.2019
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Documented student progress and communicated with parents to keep informed.
- Recorded grades for coursework and tests in online reporting system.
Teacher's Assistant
South Florida School Of Excellence
Opa-locka, FL
09.2018 - 01.2019
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Documented student progress and communicated with parents to keep informed.
- Recorded grades for coursework and tests in online reporting system.
1st Grade Teacher Assistant
Holy Cross Lutheran School And Church
North Miami, FL
08.2013 - 06.2018
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Arranged and organized classroom desks, chairs and supplies.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Administered and graded homework assignments and tests.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
Sales Associate
Marcy's
Miami Beach, FL
11.2011 - 06.2012
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
Cashier/Food Server
Lime Fresh Mexican Grill
Miami Beach, FL
08.2009 - 09.2011
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Used POS system to enter orders, process payments and issue receipts.
Sales Associate
FedEx Office
Pembroke Pines, FL
10.2007 - 08.2009
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Helped customers locate products and checked store system for merchandise at other sites
Teaching Assistant
Miami Shores Baptist Church
Miami Shores, FL
07.2002 - 10.2007
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Education
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
Grand Canyon University
Phoenix, AZ05.2024
High School Diploma -
Hollywood Hills High School
Hollywood, FL06.2002
Skills
- Escort Instructions
- Guest Registration
- Facilities Management Software
- Tour Arrangements
- Basic Food Service
- Customer Service
- Payment Collection
- Microsoft Office
Timeline
Special Education Teacher
Pal Academy
08.2020 - 06.2022
Teacher's Assistant
Special Connections Academy
02.2019 - 03.2019
Teacher's Assistant
South Florida School Of Excellence
09.2018 - 01.2019
1st Grade Teacher Assistant
Holy Cross Lutheran School And Church
08.2013 - 06.2018
Guest Experience Manager
Hardrock Stadium
07.2012 - Current
Sales Associate
Marcy's
11.2011 - 06.2012
Cashier/Food Server
Lime Fresh Mexican Grill
08.2009 - 09.2011
Wonderland Teacher
Oasis Church Of South Florida
04.2009 - Current
Sales Associate
FedEx Office
10.2007 - 08.2009
Teaching Assistant
Miami Shores Baptist Church
07.2002 - 10.2007
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
Grand Canyon University
High School Diploma -
Hollywood Hills High School