Wilbert Ross
Walnut Creek,CA
Summary
Well-qualified Worker with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Real Estate Agent
Keller Williams Realty
01.2021 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Advertised client properties through websites, social media and real estate guides.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Driver
Lyft
03.2020 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Planned and adjusted optimal routes based on traffic and weather conditions.
Night Auditor
Lafayette Park Hotel
10.2017 - 03.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Education
Associate of Arts - Political Science
Northeastern University
Boston, MASkills
- MLS Data Entry and Maintenance
- Purchase Agreement Writing
- Comparative Market Analysis
- Contract Preparation
- Customer Service
- Inquiry Response
- Escort Instructions
- Customer Rapport
Timeline
Real Estate Agent
Keller Williams Realty
01.2021 - Current
Driver
Lyft
03.2020 - Current
Night Auditor
Lafayette Park Hotel
10.2017 - 03.2020
Associate of Arts - Political Science
Northeastern University
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