ARQUIMIDES O. VILLANO
Bronx,USA
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Trainer/Cashier Floor Supervisor
Bookoff USA
10.2022 - 07.2024
- Followed company policies and procedures during shift
- Trained new employees on company guidelines and procedures
- Improved employee performance by designing and implementing effective training programs
- Solved customer challenges by offering relevant products and services
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Delivery Courier
Maki Maki Sushi
01.2023 - 10.2023
- Followed company policies and procedures during shift
- Greeted recipients, delivered packages and parcels, and acquired proper signatures for all deliveries
- Safely loaded items into the delivery vehicle to minimize damage while in transit
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions
- Drove safely at all times to avoid accidents and harm
Front Desk Associate/Porter
Iowa Sports Management
09.2021 - 08.2022
- Maintained cleanliness and organization of front desk area
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
Intern
Summer Youth Employment Program
07.2018 - 08.2019
- Sorted and organized files, spreadsheets, and reports
- Analyzed problems, identified solutions, and made decisions
- Worked on projects using knowledge gained in classes to put together recommendations for issues
- Restocked office supplies and retrieved files for staff
Education
Associate of Arts - Culinary Arts
LaGuardia Community College of The City University of New York
Long Island City, NY12.2024
High School Diploma -
High School For Health Careers & Sciences
New York, NY06.2021
Skills
- Escort Instructions
- Guest Message Transmission
- New Hire Training
- Guest Registration
- Check-in and Checkout Procedures
- Customer Satisfaction
- Work Ethic and Integrity
Certification
- New York State Driver's License
- New York Food Handlers Card
- Manage First - Controlling Food Service Cost 2.0
- Manage First - Hospitality Human Resources Mgmt. & Supervision 2.0 Certificate
- Manage First - Purchasing 2.0
- Manage First - Hospitality and Restaurant Management 2.0
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Courier
Maki Maki Sushi
01.2023 - 10.2023
Trainer/Cashier Floor Supervisor
Bookoff USA
10.2022 - 07.2024
Front Desk Associate/Porter
Iowa Sports Management
09.2021 - 08.2022
Intern
Summer Youth Employment Program
07.2018 - 08.2019
Associate of Arts - Culinary Arts
LaGuardia Community College of The City University of New York
High School Diploma -
High School For Health Careers & Sciences
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