Front Desk Night Auditor
Hampton inn Southwest
Fort Wayne, IN
07/06/19 - Current
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Assisted hotel guests with check in and out procedures courteously.
- Monitored reservations to track incoming parties and special events.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Completed nightly updates to hotel rates and individual room charges.
- Input customer data into reservation systems and updated to reflect room changes.
- Facilitated successful front desk operations for high-volume hotel.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Arranged special accommodations for guests to enhance visitor experiences.
- Documented wake-up requests and set up automatic calls in system.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
- Reviewed item requests and room service orders for accuracy and needed assistance.
