Donnalyn Manlulu
Jacksonville,FL
Overview
13
13
years of professional experience
Work History
Sales Associate
Navy Exchange
Mayport, US
06.2024 - Current
- Maintained a clean and organized store environment to enhance the customer shopping experience
- Operate electronic checkout system to handle customer purchases, accurately processing cash and card transactions
- Answer customer inquiries regarding item locations, prices, and promotions to enhance customer experience and ensure satisfaction
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Front Desk Supervisor
Pacific Islands Club
Guam
10.2018 - 01.2024
- Managed guest check-ins and check-outs, ensuring accurate room assignments and reservations
- Answered phone calls and provided information regarding accommodations, services, and amenities
- Coordinated room and restaurant reservations, ensuring guests' needs were met
- Provided guests with information on services and accommodations, coordinating reservations and ensuring smooth customer interactions
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Collected room deposits, fees, and payments.
Housekeeping Supervisor / Admin
Pacific Star Resort & Spa
Tumon, GU
03.2016 - 10.2018
- Supervised and inspected rooms to ensure the highest level of cleanliness and adherence to hotel standards
- Assigned daily tasks to room attendants and supervised their performance
- Managed the preparation of purchase orders for monthly supplies and conducted inventory checks for linens
- Inputted employee schedules into TimeForce and ensured accurate attendance records
Room Checker
Fiesta Resort Guam
Tumon, GU
01.2013 - 12.2016
- Inspected guest rooms for cleanliness, functionality, and quality
- Supervised room attendants and assigned daily cleaning tasks
- Completed daily housekeeping reports and coordinated with suppliers for additional supplies
- Provided support for maintaining inventory and meeting operational needs
Room Attendant / Room Inspector
Hilton Guam Resort & Spa
Tumon, GU
08.2011 - 12.2013
- Cleaned and maintained guest rooms to a high standard of presentation and cleanliness
- Replenished room supplies such as toiletries, linens, and towels
- Addressed guest requests for additional services and amenities promptly and professionally
- Conducted room inspections to ensure the highest standards of cleanliness, functionality, and adherence to Hilton standards
- Reported maintenance issues to the appropriate department for prompt resolution
Education
College - Hotel and Restaurant Management
San Sebastian College - Recoletos De Cavite
03.2010
High School -
Hillcrest Periwinkle Montessori School
03.2008
Skills
- Microsoft Word
- Excel
- Fidelio
- Room Master System
- Micros Opera System
- Time Force scheduling software
- Guest services
- Front desk operations
- Conflict resolution
- Supervising housekeeping teams
- Inventory management
- Quality control
- Multitasking
- Task management
- Prioritization
- Fast-paced environments
References
- Maria Carolina Delos Santos, (671) 482-2610
- Liway Enciso, (671) 487-3397
Timeline
Sales Associate
Navy Exchange
06.2024 - Current
Front Desk Supervisor
Pacific Islands Club
10.2018 - 01.2024
Housekeeping Supervisor / Admin
Pacific Star Resort & Spa
03.2016 - 10.2018
Room Checker
Fiesta Resort Guam
01.2013 - 12.2016
Room Attendant / Room Inspector
Hilton Guam Resort & Spa
08.2011 - 12.2013
College - Hotel and Restaurant Management
San Sebastian College - Recoletos De Cavite
High School -
Hillcrest Periwinkle Montessori School