Donnalyn Manlulu
Jacksonville,FL
Overview
13
13
years of professional experience
Work History
Sales Associate
Navy Exchange
Mayport, US
06.2024 - Current
- Maintained a clean and organized store environment to enhance the customer shopping experience
- Operate electronic checkout system to handle customer purchases, accurately processing cash and card transactions
- Answer customer inquiries regarding item locations, prices, and promotions to enhance customer experience and ensure satisfaction
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Front Desk Supervisor
Pacific Islands Club
Guam
10.2018 - 01.2024
- Managed guest check-ins and check-outs, ensuring accurate room assignments and reservations
- Answered phone calls and provided information regarding accommodations, services, and amenities
- Coordinated room and restaurant reservations, ensuring guests' needs were met
- Provided guests with information on services and accommodations, coordinating reservations and ensuring smooth customer interactions
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Collected room deposits, fees, and payments.
Housekeeping Supervisor / Admin
Pacific Star Resort & Spa
Tumon, GU
03.2016 - 10.2018
- Supervised and inspected rooms to ensure the highest level of cleanliness and adherence to hotel standards
- Assigned daily tasks to room attendants and supervised their performance
- Managed the preparation of purchase orders for monthly supplies and conducted inventory checks for linens
- Inputted employee schedules into TimeForce and ensured accurate attendance records
Room Checker
Fiesta Resort Guam
Tumon, GU
01.2013 - 12.2016
- Inspected guest rooms for cleanliness, functionality, and quality
- Supervised room attendants and assigned daily cleaning tasks
- Completed daily housekeeping reports and coordinated with suppliers for additional supplies
- Provided support for maintaining inventory and meeting operational needs
Room Attendant / Room Inspector
Hilton Guam Resort & Spa
Tumon, GU
08.2011 - 12.2013
- Cleaned and maintained guest rooms to a high standard of presentation and cleanliness
- Replenished room supplies such as toiletries, linens, and towels
- Addressed guest requests for additional services and amenities promptly and professionally
- Conducted room inspections to ensure the highest standards of cleanliness, functionality, and adherence to Hilton standards
- Reported maintenance issues to the appropriate department for prompt resolution
Education
College - Hotel and Restaurant Management
San Sebastian College - Recoletos De Cavite
03.2010
High School -
Hillcrest Periwinkle Montessori School
03.2008
Skills
- Microsoft Word
- Excel
- Fidelio
- Room Master System
- Micros Opera System
- Time Force scheduling software
- Guest services
- Front desk operations
- Conflict resolution
- Supervising housekeeping teams
- Inventory management
- Quality control
- Multitasking
- Task management
- Prioritization
- Fast-paced environments
References
- Maria Carolina Delos Santos, (671) 482-2610
- Liway Enciso, (671) 487-3397
Timeline
Sales Associate
Navy Exchange
06.2024 - Current
Front Desk Supervisor
Pacific Islands Club
10.2018 - 01.2024
Housekeeping Supervisor / Admin
Pacific Star Resort & Spa
03.2016 - 10.2018
Room Checker
Fiesta Resort Guam
01.2013 - 12.2016
Room Attendant / Room Inspector
Hilton Guam Resort & Spa
08.2011 - 12.2013
College - Hotel and Restaurant Management
San Sebastian College - Recoletos De Cavite
High School -
Hillcrest Periwinkle Montessori School
Similar Profiles
Elsie GibsonElsie Gibson
Sales Associate at Navy ExchangeSales Associate at Navy Exchange
Ashley WardAshley Ward
Customer Service Supervisor at Navy ExchangeCustomer Service Supervisor at Navy Exchange
Carrie SiemerlingCarrie Siemerling
Consumables Supervisory Sales Associate at Navy ExchangeConsumables Supervisory Sales Associate at Navy Exchange
Briana MillerBriana Miller
Stocker at Navy ExchangeStocker at Navy Exchange
Erick GutierrezErick Gutierrez
Server at Lazy Days SouthServer at Lazy Days South