DONNA M BARBIERI-SANTUS
7950 Loretto Ave - Philadelphia,PA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
37
37
years of professional experience
Work History
Sales Associate
Saks Fifth Avenue / Chanel Boutique
03.2003 - 12.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Servicing client accounts within the US and overseas.
- Selling Luxury items to clients and a heavy concentration of business with Chanel (Paris, Fr)
- Responsible for the training of other sales associates on product knowledge, customer sales and customer service procedures.
- Achieved for the last six years annual sales over $1.8 MM with an accomplishment of $2.3 MM in 2022.
- Multiple Awards received for continuously achieving annual goals.
- Projected sales accomplishment of $2.0 MM for 2023
- Opened the highest Saks Charge accounts in the for the Bala Cynwyd store between 2005 through 2011.
- Awarded and recognized from Loss and Prevention Securities Department for accomplishment in the reduction of fraudulent credit card activities.
- Skilled at working independently and collaboratively in a team environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Billing Manager
Labrum And Doak Attorneys At Law
09.1990 - 04.1992
- Hired, trained and supervised personnel in a multi-office law firm with 110 attorneys.
- Responded to internal and external information requests
- Generated financial reports, employee performance reports, and reports on attorneys' billable hours.
- Processed more than $20MM in receivables per year without a loss in efficiency.
- Worked closed with Controller in the installation of Quorum computer systems. Completed seminars, trained subordinate personnel, and entered all client information into system.
- Reorganized billing staff, substantially increasing organizational efficiency and making two employees available for other assignments.
- Gained recognition at first Billing Manager to prepare reports on billable hours.
Accounts Receivable / Collection Clerk
Labrum And Doak Attorneys At Law
06.1987 - 09.1990
- Enhanced billing efficiency by streamlining invoice processing and implementing automated systems.
- Reduced outstanding accounts receivable balances by diligently monitoring payments and following up on overdue invoices.
- Improved cash flow management with timely and accurate invoicing, leading to increased overall revenue.
- Managed a team of billing specialists, providing coaching and guidance to ensure consistent performance standards.
- Processed all the accounts receivable for the entire Law Firm.
- Employed collection techniques on overdue accounts
- Negotiated repayment schedules with tact and diplomacy.
- Monitored and controlled attorney escrow accounts.
- Assisted with implementation of automated receipt system.
Education
High School Diploma -
St, Maria Goretti High School
Philadelphia, PAAssociate of Arts - General Business Management
Community College of Philadelphia
Philadelphia, PASkills
- 37 Years of successful experience in sales, customer service, and office administration
- Strong planner, organizer, and leader who can train and supervise personnel, prioritize multiple assignments, and dramatically increase revenues in intensely competitive environment
- Excellent communication, presentation, and negotiation skills Can be counted on to represent the organization effectively
- Outstanding record of maintaining strong professional relationships with decision-makers at large organizations
- Educational Concentration in Business Management
- Solid knowledge of accounts payable, accounts receivable, and collection techniques
- Working knowledge of WordPerfect 51, MS Word, MS Outlook, MS Excell and Mac applications
Timeline
Sales Associate
Saks Fifth Avenue / Chanel Boutique
03.2003 - 12.2023
Billing Manager
Labrum And Doak Attorneys At Law
09.1990 - 04.1992
Accounts Receivable / Collection Clerk
Labrum And Doak Attorneys At Law
06.1987 - 09.1990
High School Diploma -
St, Maria Goretti High School
Associate of Arts - General Business Management
Community College of Philadelphia
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