DONNA M. DARCONTE
Warrenton,VA
Summary
To seek and maintain position that offers professional challenges utilizing interpersonal skills and customer service excellence.
Overview
31
31
years of professional experience
Work History
Medical Biller
R1RCM
02.2021 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Liaised between patients, insurance companies, and billing office.
- Interacted w/ patients both in person and via phone and email to help resolve account issues and answer questions.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
Billing Specialist/RAC Coordinator
Fauquier Hospital
05.1993 - 02.2021
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
Education
Bachelor of Arts - Communications
SUNY Oswego
Oswego, NY05.1986
Skills
- Teamwork and Collaboration
- Customer Service
- Strong Math and Calculation Skills
- Multitasking and Organization
- Claim and Account Review
Additional Information
When I was in high school, I worked as a page in my local library. It was then and now remains one of my favorite jobs. After graduating college, I worked in Human Resources offering employees services to answer questions and concerns. I only left Human Resources to get a job in the local hospital as it was closer to home and an easier commute for me.
Timeline
Medical Biller
R1RCM
02.2021 - Current
Billing Specialist/RAC Coordinator
Fauquier Hospital
05.1993 - 02.2021
Bachelor of Arts - Communications
SUNY Oswego