Donna Mae Escoto
Sunnyvale,CA
Summary
Attentive Nutrition Partner with wide-ranging culinary experience in various settings. Produces quality meals while adhering to safety and sanitation guidelines. Possesses excellent organization and time management skills for smooth kitchen operation.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TaskUs
07.2021 - 11.2023
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
VXI
08.2018 - 04.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Sutherland Global Services,
01.2017 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - NCII: Commercial Cooking
Philippine Women's University
Angeles City, Pampanga, Philippines05.2010
High School Diploma -
Holy Angel University
Angeles Pampanga, Philippines03.2003
Skills
- Interpersonal and written communication
- Meal distribution
- Sanitation rules and regulations
- Cleaning and organization
- Food handling
- Food Preparation
Timeline
Customer Service Representative
TaskUs
07.2021 - 11.2023
Customer Service Representative
VXI
08.2018 - 04.2019
Customer Service Representative
Sutherland Global Services,
01.2017 - 03.2018
No Degree - NCII: Commercial Cooking
Philippine Women's University
High School Diploma -
Holy Angel University
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