Donna Marie DeTuerk
State College,PA
Summary
Compassionate professional with extensive experience in educational support and customer service. Known for strong organizational skills and ability to resolve conflicts effectively. Ready to leverage expertise in fostering positive environments and enhancing service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Attendant
YMCA
State College, PA
08.2023 - Current
- Greeted and assisted members and guests, ensuring positive experiences at front desk.
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction.
- Provided information about programs and services, promoting YMCA initiatives effectively.
- Handled member inquiries and resolved complaints promptly to maintain service quality.
Special Needs Paraprofessional
State College Area School District, Easterly Parkway Elementary School
State College, PA
04.2019 - 03.2026
- Supported individualized education plans by providing tailored assistance to students with diverse learning needs.
- Implemented behavior management strategies to foster positive classroom environments and enhance student engagement.
- Collaborated with teachers to adapt instructional materials for students requiring additional support and resources.
- Monitored student progress and reported observations to educators, contributing to data-driven decision-making.
- Managed classroom when head teacher was absent
Recess and Lunch Room Monitor
State College Area School District
State College, PA
08.2018 - 04.2019
- Supervised lunchroom activities to ensure student safety and compliance with school policies.
- Monitored student behavior, promoting positive interactions and conflict resolution among peers.
- Assisted in maintaining cleanliness and organization of lunchroom facilities before and after meals.
- Collaborated with teachers and staff to address individual student needs during lunchtime.
- Developed rapport with students to foster a welcoming and inclusive lunchtime environment.
Site Supervisor
Child Development an Family Council
State College, PA
01.2010 - 08.2018
- Supervised daily operations and ensured compliance with safety regulations in child development programs.
- Coordinated schedules and activities for staff, children, and families to enhance program delivery.
- Mentored and trained new staff on best practices for child supervision and developmental support.
- Implemented program improvements by analyzing feedback from parents and staff to enhance service quality.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Implemented an effective knowledge management system for quicker issue resolution and increased productivity.
Food Service
State College Area School District
State College, PA
03.2010 - 01.2013
- Managed daily meal preparation and service operations effectively.
- Coordinated inventory management to maintain stock levels efficiently.
- Served well balanced, healthy meals to elementary, middle and high school students
Education
High School Diploma - Travel And Business
South Hills Business School
State College, PA05.1994
High School Diploma -
State College Area School District
State College, PA06.1981
Skills
- Strong multitasking
- Problem-solving skills
- Efficient organization
- Time management
- Empathy and patience
- File management
- Team oversight
Certification
- PA Keys Professional Development
- Mandated Reporter
- Stewards of Children, Darkness to Light
- Early Childhood Education Summit
- Better Kid Care Penn State Extension
- Pediatric First Aid, CPR AED
- PaTTAN Special Education Certificate (July 2019)
- Clarion Professional Credential (June 2015)
Timeline
Front Desk Attendant
YMCA
08.2023 - Current
Special Needs Paraprofessional
State College Area School District, Easterly Parkway Elementary School
04.2019 - 03.2026
Recess and Lunch Room Monitor
State College Area School District
08.2018 - 04.2019
Food Service
State College Area School District
03.2010 - 01.2013
Site Supervisor
Child Development an Family Council
01.2010 - 08.2018
High School Diploma - Travel And Business
South Hills Business School
High School Diploma -
State College Area School District