DonnaMarie Giacomantonio
Pompton Lakes,NJ
Summary
Accomplished Luxury Client Advisor with a proven track record of surpassing sales goals and enhancing client loyalty at luxury brands like Louis Vuitton - LVMH. Expert in CRM software, including Salesforce, and adept at team coaching. Increased revenue through exceptional client relations management and de-escalation skills, ensuring elite client experiences and strong VIP client relationships.
Overview
7
7
years of professional experience
Work History
Keyholder
Breitling
03.2024 - Current
- Provide a world-class client experience with elite and unsurpassed service, product knowledge and brand passion
- Cultivate client loyalty and continue to build VIP client book
- Transition clients from shopping online or in competing locations/brands
- Proficient keyholder in all boutique operational procedures
- Exceed monthly & quarterly sales goals
- Assist with colleagues' selling ceremonies to ensure highest potential boutique sales
- Assist in training new employees for independent proficiency in all boutique requirements
- Exceptional abilities in client de-escalation during trying client experiences
Client Advisor
Louis Vuitton - LVMH
11.2023 - 03.2024
- Provided elite client experience from house entry to exit
- Continuously remained knowledgeable of brand history and story origins, educating and intriguing clients
- Continuously built client loyalty and VIP client book
- Exceeded monthly & quarterly sales goals
- Transitioned clients from entry-level to high departments such as high jewelry
- Exceptional at client de-escalation while remaining true to company policies and brand representation
Sales Supervisor, Keyholder
Gucci
11.2018 - 06.2021
- Entrusted with all store operational procedures as a keyholder and team leader
- Provided unsurpassed client experience from house entry to exit
- Utilized extensive knowledge of brand history to inform and enhance client ability to bond with the brand or product of interest
- Developed and maintained strong relationships with key clients, resulting in repeat business and increased revenue
- Increased client satisfaction by addressing and resolving client concerns efficiently and per company policies
- Achieved/exceeded sales targets consistently
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services
- Checked store merchandise regularly for proper display and replenishment
Sales Lead Keyholder
Swarovski Crystal
10.2017 - 03.2020
- All boutique operational procedures
- Trained sales team
- Continuously exceeded monthly and quarterly sales goals
- Enhanced client experiences with product knowledge and brand passion
- Assisted with team selling to ensure highest spend potential and superior client experience
- Sent to other boutique locations to assist and enhance their teams
- Visual Merchandising according to corporate plans
Education
Bachelor of Science - Nutrition Sciences
Montclair State University
Montclair, NJ05.2018
Associate of Arts - Fashion Marketing
Berkeley College
New York, NY05.2011
Skills
Goals and Performance
Client Centric
Client Loyalty
Client Relations Management
CRM Softwares: Salesforce, Luce, Icon
Team Coaching: sales & CRM
Team Selling
Boutique Objectives
Individual Objectives
Objection handling
De-escalation
Operations & Cash/Deposit Handelling
Accomplishments
- Highest average sales per transaction YTD at Breitling
- Sold 1st fully gold timepiece since boutique opening at Breitling
- Built highest value VIP client book at Breitling
- Achieved highest sales during 2024 client event at Breitling
- Built/exceeded million-dollar client book within first year at Gucci
- Achieved highest sales during 2020 client event at Gucci
References:
Eric Sobolewski - Assistant Store Director, Breitling
(972) 965-0781
Mandy Broussard - Store Director, Louis Vuitton
(737) 212-4135
Marc Silva - Store Director, Gucci
(201) 874-1945
Nick Stahl - Assistant Store Director, Gucci
(917) 952-8495
Natalie Colin - Boutique Manager, Swarovski
(862)452-5293
Timeline
Keyholder
Breitling
03.2024 - Current
Client Advisor
Louis Vuitton - LVMH
11.2023 - 03.2024
Sales Supervisor, Keyholder
Gucci
11.2018 - 06.2021
Sales Lead Keyholder
Swarovski Crystal
10.2017 - 03.2020
Bachelor of Science - Nutrition Sciences
Montclair State University
Associate of Arts - Fashion Marketing
Berkeley College
Similar Profiles
Mauricio RamosMauricio Ramos
Sales Advisor at BreitlingSales Advisor at Breitling
Jacob WallénJacob Wallén
Sales Associate at BreitlingSales Associate at Breitling
FAHAD MOHAMMEDFAHAD MOHAMMED
Area Manager – Saudi Arabia at BREITLINGArea Manager – Saudi Arabia at BREITLING