Summary
Overview
Work History
Education
Skills
Academic Awards Honors
Summer Experience
Community Service
Extracurricular Activities
Languages
Timeline
Generic

Ivan Montalvo

San Antonio,TX

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.

Overview

5
5
years of professional experience

Work History

Keyholder

Carolina Herrera
02.2024
  • Coordinated special orders seamlessly for clients seeking exclusive or customized items.
  • Delivered exceptional client service, ensuring repeat clientele and positive word-of-mouth referrals.
  • Assisted in inventory management, contributing to optimal stock levels for popular luxury items.
  • Developed in-depth product knowledge to effectively address client needs and preferences.
  • Utilized CRM tools effectively, efficiently tracking client interactions and preferences for future reference.
  • Handled high-value transactions, maintaining accuracy and confidentiality throughout the process.
  • Assisted in-store marketing initiatives by creating eye-catching displays that showcased featured products attractively.
  • Maintained visual merchandising standards to create an inviting shopping environment for luxury clientele.
  • Provided expert styling advice, resulting in satisfied clients who felt confident in their purchases.
  • Established trust with high-end clients through genuine rapport-building conversations.

Curbside/ Personal shopper

HEB Leon Springs
02.2023 - 11.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.

Sales Associate

Untuckit at La Cantera
07.2022 - 02.2023
  • Top tier customer service for new/Existing clients
  • Bilingual
  • Focused on daily sales goals
  • Presentation and delivering the best quality of clothes.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Sales Associate

Reeds Jewelers/ Pandora
10.2018 - 06.2022
  • Provided top tier customer service to all my clients
  • Flexible and always available
  • I understand my role and a team player
  • Managed inventory levels, restocking shelves as needed to maintain an attractive retail space.
  • Advertised Promotions on social media.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Improved customer satisfaction with targeted training programs for retail staff on product features and benefits.

Education

Business Marketing -

UTSA
12.2025

Associates - Business Marketing

UTRGV
08.2020

Anticipated Graduation: Graduated -

IDEA College Preparatory
Brownsville, Texas
05.2020

Skills

  • Relationship Building
  • Goals and performance
  • Product Knowledge
  • Sales expertise
  • Client Relationship Management
  • Customer Service
  • Cash Handling
  • Training and mentoring
  • Inventory Monitoring

Academic Awards Honors

  • AP Scholar
  • National Honor Society


Summer Experience

  • Microsoft internship - Computational Social Science
  • Rodriguez Home Center, 06/2019, 08/2019, Worked a total of 76 hours during the summer Guided customers and organized paperwork Set up weekly sales promotion displays

Community Service

  • Communities in School, Cameron county Inc.- Help students achieve success by staying in school and preparing for life
  • Laguna Atascosa National Wildlife Refuge
  • UTRGV-Risa community day festival

Extracurricular Activities

IDEA Prep Soccer, 11/2013, Attended practice daily for two to three hours during the fall semester Placed in the district semi-finals with the team St. Mary's Church group, 08/2016, Present, Helped church teachers with the students and materials Maintained facilities by cleaning after school hours with custodians

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Keyholder

Carolina Herrera
02.2024

Curbside/ Personal shopper

HEB Leon Springs
02.2023 - 11.2023

Sales Associate

Untuckit at La Cantera
07.2022 - 02.2023

Sales Associate

Reeds Jewelers/ Pandora
10.2018 - 06.2022

Business Marketing -

UTSA

Associates - Business Marketing

UTRGV

Anticipated Graduation: Graduated -

IDEA College Preparatory

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