Kayla Courtney
The Liberty Group Executive Staffing
Chandler,AZ
16
years of professional experience
Using my extensive experience in customer, managerial and community service to obtain opportunities that expand on my career.
Work History
Keyholder
- Holding a management position during the holiday season at a high traffic revenue store
- Planning and meeting the hourly sales goals in segments.
- Daily cash handling.
- Balanced another seasonal job at G by Guess (2015-16) while finishing semester.
- Similar retail jobs I have had: Charlotte Russe (2011-13)
Server, Catering Specialist
3 Years 7 Months- Delivered exceptional customer service in fast-paced dining environment.
- Processed transactions efficiently using point-of-sale (POS) system, ensuring accuracy in payments.
- Coordinated catering logistics, ensuring timely delivery and setup for diverse events.
Property Management
7 Years 8 Months- Conducted persuasive property tours for potential clients, highlighting unique selling points to drive interest.
- Oversaw resident services operations to enhance community satisfaction, by streamlining communication between residents and property management, fostering positive relationships.
- Executed promotional strategies for unoccupied units utilizing diverse media and advertising techniques.
- Supported property management staff during periods of high volume or employee absences, maintaining seamless operations during transitions.
Bartender and Server
3 Years 1 Month- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Similar restaurant jobs:
- Joe’s Crab Shack. Tempe, Arizona (2013-16)Assisted in daily restaurant operations as a host. Supported team by transitioning to server role and providing training to new staff. Contributed to high customer satisfaction in a busy dining environment.
- Similar food handling jobs: Jamba Juice (2009), Subway (2009-10), Applebee’s (2014-15) and California Pizza Kitchen (2015), Olive Garden (2016-17
Childcare
1 Year- Facilitated engaging recreational activities for diverse age groups.
- Dedicated over five years to volunteer service at various community centers, including Boys and Girls Club and Tumbleweed Recreation Center.
- Assisted preschool teacher in delivering educational activities and fostering a supportive learning environment at Mesa Community College
Education
- Sustainability Studies
Diploma
Skills
Customer service
Cash handling
Cash handling accuracy
Training and mentoring
Daily reporting
Promotional planning
Task delegation
Multitasking and prioritizing
Relationship building
Adaptable to changing demands
Team building and motivation
Creativity and originality
Summary of Qualifications:
Over 10 years in customer service and over 10 years in community service, both as an employee and volunteer. Have taken on authoritative leadership positions in the jobs I have. Have been able to bring a positive and creative element to the team while sustaining professionalism.
Timeline
Server, Catering Specialist
Famous Dave’s
02.2023 - CurrentRead More
Property Management
The Liberty Group Executive Staffing
01.2019 - CurrentRead More
Bartender and Server
Pita Jungle
01.2017 - 02.2020Read More
Keyholder
Bath and Body Works
01.2016 Read More
Childcare
Pecos Community Center, Mesa Community College
01.2011 - 01.2012Read More
Desert Hills High School
Diploma
Read More
Mesa Community College
from Sustainability Studies
Read More