Anna Cline
Oceana,WV
Summary
Dynamic retail professional with a proven track record at Dollar General Store, excelling in customer service and cash handling. Skilled in training and mentoring staff, I consistently enhanced customer satisfaction and achieved sales targets through effective communication and relationship building. Committed to maintaining high operational standards and fostering a collaborative team environment.
Overview
15
15
years of professional experience
Work History
Keyholder
Dollar General Store
Oceana, WV
11.2023 - Current
- Assisted in managing store operations, ensuring compliance with safety and company policies.
- Executed cash handling procedures, including balancing registers and processing transactions efficiently.
- Maintained merchandise presentation standards by organizing product displays and restocking shelves regularly.
- Supported inventory management by tracking stock levels and conducting regular audits to minimize shrinkage.
- Trained new employees on operational procedures and customer service best practices, fostering a collaborative environment.
- Enhanced customer satisfaction through effective communication and resolution of inquiries or issues promptly.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Increased sales by providing exceptional customer service and product knowledge.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
- Enhanced store security by meticulously following all opening and closing procedures.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Crew Member
McDonald's Restaurant
Oceana, WV
05.2021 - 09.2021
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment and maintained food safety standards.
- Assisted team members in preparing menu items efficiently.
- Handled cash register transactions accurately and promptly.
Council on Aging
Direct Care Worker
Mullen, WV
05.2016 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Magic Mart
Sales Associate
Oceana, WV
07.2010 - 11.2010
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Oceana High School
Oceana06.2003
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Workplace safety
- Customer service management
- Bank deposits
- Staff training and development
- Staff oversight
- Alarm systems
- Daily reporting
- Team training and development
- Staff training
- Inventory monitoring
- Promotional planning
- Safety enforcement
- Team member development
- Sales proficiency
- Sales coaching
- Promotional campaigns
- Product ordering
- Team building
- Opening and closing coordination
- Store operations oversight
- Employee oversight
- Drawer counting
- Store recovery processes
- Multitasking and prioritizing
- Retail operations
- Relationship building
- Employee training
- Adaptable to changing demands
- Sales floor organization
- Inventory and stocking
- Handling complaints
- Team building and motivation
- Cash handling and reconciliation
- Store reset and recovery
- Product merchandising
- Sales leadership
- Goal setting and achievement
- POS terminal operation
- Orientation and training
- Strategic selling
- Cash drawer reconciliation
- Merchandise promotion and display
- Shelving
- Product sales
- Decision-making
- Staff coaching and training
- Superior work ethic
- Work area inspection
- Marketing and advertising
- Performance monitoring
Timeline
Keyholder
Dollar General Store
11.2023 - Current
Crew Member
McDonald's Restaurant
05.2021 - 09.2021
Council on Aging
Direct Care Worker
05.2016 - 05.2019
Magic Mart
Sales Associate
07.2010 - 11.2010
High School Diploma -
Oceana High School