Donna Smith
Nicholasville,KY
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
18
18
years of professional experience
Work History
Medical Office Representative
CHI St. Joseph Primary Care
01.2022 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and check-in procedures.
- Streamlined office workflow for increased efficiency through proper filing of medical records and documentation.
- Improved accuracy in insurance verification, resulting in reduced claims denials and faster reimbursements.
- Assisted physicians with timely completion of paperwork, allowing them to focus on providing quality patient care.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient information.
- Expedited prescription refills for patients by promptly communicating requests to healthcare providers.
CSR
Advance America
06.2021 - Current
- Answered inbound calls to greet and assist customers with various needs and questions
- Used business development frameworks and strategic growth strategies to develop short- and long-term customer service plans
- Opened and closed accounts and processed applications
- Used knowledge base systems and work processes to help customers
- Documented detailed notes in CRM system to track customer interactions.
Assistant Head Custodian
Jessamine County Board of Education
11.2006 - 02.2020
- Inspected buildings daily to identify maintenance needs and plan cleaning activities
- Obtained and safely stored equipment, supplies, and materials for cleaning requirements
- Cleaned school facilities to maintain sanitary, safe, and attractive environment
- Secured facility and grounds when not in use to minimize risks of property damage, loss, and liability
- Delivered supplies, mail, packages, and larger deliveries to locations within the school
- Arranged furnishings and equipment to prepare for meetings, activities, and events
- Scheduled custodial activities for minimal disruption to school activities
- Kept floors clean with regular sweeping, mopping and vacuuming
- Striped, sealed, finished, and polished floors.
Cashier
Cigarette City
08.2005 - 11.2006
- Processed cash register transactions by inputting product costs and giving back change
- Adhered to all cash handling policies and procedures
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Assisted customers with locating items, answering questions and providing direction and service
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Greeted all customers and provided prompt and friendly service.
Education
Certificate - Certified Medical Assistant
Mercy College of Health Sciences
Des Moines, IA03.2024
Certificate - Limited X-ray Technician
Sullivan University
Lexington, KY04.2006
High School Diploma -
Jessamine County High School
Nicholasville, KY12.1994
Skills
- Active listening skills
- Interpersonal skills
- Computer skills
- Decision making
- Fast learner
- Multi-tasker
- Medical Office Procedures
- Telephone Etiquette
- Conflict Resolution
- Electronic Health Records Management
- Data Entry Accuracy
- Medical Terminology Proficiency
- HIPAA Compliance
- EMR / EHR
Timeline
Medical Office Representative
CHI St. Joseph Primary Care
01.2022 - Current
CSR
Advance America
06.2021 - Current
Assistant Head Custodian
Jessamine County Board of Education
11.2006 - 02.2020
Cashier
Cigarette City
08.2005 - 11.2006
Certificate - Certified Medical Assistant
Mercy College of Health Sciences
Certificate - Limited X-ray Technician
Sullivan University
High School Diploma -
Jessamine County High School
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