Amanda Story
Camarillo,CA
Summary
Enthusiastic, hard-working individual with a strong work ethic and a history of meeting company needs and exceeding expectations. Reliable, excellent interpersonal skills and adept at problem-solving and ability to adapt to new situations and challenges. Highly motivated with the ability to quickly learn and master new skills. Devoted to creating a positive work environment and maintaining good communication that is both supportive and effective.
Overview
9
9
years of professional experience
Work History
Medical Office Representative
Dignity Health Medical Group
Camarillo , CA
07.2022 - Current
- Schedule and confirm patient appointments
- Check patients in and out for appointments and provide instruction for what to do next
- Verify insurance eligibility prior to scheduled appointment
- Answer incoming calls from patients and respond to inquiries regarding their health care needs
- Transmit medical records and other correspondence by mail, HIPPA-compliant e-mail, or fax
- Train new staff on office procedures, insurance processes and medical terminology
Medical Office Representative
Identity MSO
Camarillo , CA
12.2020 - 07.2022
Client Service Representative
VCA Greenhaven Pocket Animal Hospital
Sacramento , CA
08.2015 - 11.2020
- Scheduled appointments, answered phone calls, and resolved issues/concerns for clients in a professional and compassionate manner
- Increased client loyalty and satisfaction by managing the clinic's VCA CareClub membership program, including creating and maintaining up-to-date marketing materials
- Gained hands-on experience handling animals for treatment/medication administration
- Nominated by Regional Operations Director for the MARS Make a Difference Program in 2019 for organizing regional training of VCA’s CareClub program in 2018-2019
Education
Bachelor of Science - Biological Sciences
University of California - Davis
Davis, CA08-2014
Coursework Towards Biological Sciences Degree
Ventura College
Ventura, CA05-2012
Skills
- Detail Oriented
- Patient Relations, Customer Service
- Data Entry, Documentation Review
- Active Listening, Interpersonal Communication
- Continuous Improvement
- Problem-solving, Conflict Resolution
- Telephone Etiquette
- Microsoft Office
References
References available upon request.
Timeline
Medical Office Representative
Dignity Health Medical Group
07.2022 - Current
Medical Office Representative
Identity MSO
12.2020 - 07.2022
Client Service Representative
VCA Greenhaven Pocket Animal Hospital
08.2015 - 11.2020
Bachelor of Science - Biological Sciences
University of California - Davis
Coursework Towards Biological Sciences Degree
Ventura College
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