Vanessa Abbott
Lake Elsinore,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Medical Office Representative
Providence Medical Foundation
Anaheim Hills, CA
03.2023 - Current
- Provide administrative support to medical staff, including physicians and nurses, by preparing charts for upcoming appointments.
- Answer incoming calls from patients and respond to inquiries regarding their healthcare needs.
- Verify insurance eligibility prior to scheduled appointments.
- Maintain patient records in accordance with HIPAA regulations, and other applicable laws.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Enter insurance, demographics and health history into patient database.
- Facilitate communication between front desk staff and clinical staff members regarding patient concerns or complaints.
Personal Shopper
Instacart
12.2021 - 02.2023
- Satisfy customers with quick, accurate service under time deadlines.
- Follow application instructions closely and review deliveries to minimize errors with multiple deliveries.
- Maintaining constant communication and listening to customer needs to recommend optimal product selections or replacements.
- Maintaining positive relationships with grocery store personnel by remaining professional and friendly.
Front Desk Receptionist
Solace Optometry
Murrieta, CA
11.2020 - 10.2021
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Server
Johnny Rockets Restaurant
Buena Park, CA
08.2014 - 12.2020
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
Behavioral Therapist
Behavioral Health Works, Inc
Anaheim
10.2019 - 11.2020
- Provided 1:1 intervention for clients with autism spectrum disorder, following the specific guidelines of their individualized behavior plans.
- Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.
- Motivated and helped clients reach their highest potential.
- Maintained positive relationships with in-home family members by remaining professional and friendly.
Behavioral Therapist
Behavioral Health Works, Inc
Anaheim
11.2016 - 12.2017
- Provided 1:1 intervention for clients with autism spectrum disorder, following the specific guidelines of their individualized behavior plans.
- Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.
- Motivated and helped clients reach their highest potential.
- Maintained positive relationships with in-home family members by remaining professional and friendly.
Education
High School Diploma -
Western High School
Anaheim, CA06-2015
Some College (No Degree) - Bachelors- Psychology in Applied Behavior Analysis
Purdue Global University
IndianaSkills
- Patient Care Coordination
- Insurance Verification
- Detail Oriented
- Paperwork coordination
- Electronic Medical Records
- Clerical Support
Timeline
Medical Office Representative
Providence Medical Foundation
03.2023 - Current
Personal Shopper
Instacart
12.2021 - 02.2023
Front Desk Receptionist
Solace Optometry
11.2020 - 10.2021
Behavioral Therapist
Behavioral Health Works, Inc
10.2019 - 11.2020
Behavioral Therapist
Behavioral Health Works, Inc
11.2016 - 12.2017
Server
Johnny Rockets Restaurant
08.2014 - 12.2020
High School Diploma -
Western High School
Some College (No Degree) - Bachelors- Psychology in Applied Behavior Analysis
Purdue Global University
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