Carmen De La Rosa
Sacramento,CA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
5
5
years of professional experience
Work History
Medical Office Representative
Dignity Health Medical Foundation
Sacramento, CA
04.2023 - Current
- Provided excellent customer service by greeting patients and visitors when they arrived at the office.
- Provided administrative support to medical staff, including physicians and nurses, by preparing charts for upcoming appointments.
- Assisted in scheduling patient appointments, verifying insurance coverage and collecting co-payments or balances due.
- Scheduled follow up visits for discharged patients ensuring that they receive proper aftercare instructions.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
ROI EMR Associate
Dignity Health Medical Foundation
Rancho Cordova, CA
04.2022 - 04.2023
- Handled incoming calls from customers regarding orders or other inquiries.
- Entered data into electronic health record systems to ensure accuracy and completeness of medical records.
- Responded promptly to requests from insurance companies regarding patients' eligibility for coverage or services rendered.
- Organized medical charts by assigning codes to diagnoses and procedures using ICD-10-CM and PCS, CPT, and HCPCS coding systems.
- Answered questions from patients regarding their personal health information or billing inquiries.
- Reviewed patient records for accuracy and completeness, ensuring that all required information was included.
- Scanned paper documents into electronic health record systems using document imaging software.
Patient Service Representative
Dignity Health Medical Foundation
Sacramento, CA
02.2020 - 04.2022
- Oversaw daily operations of the contact center, including staff scheduling and customer service.
- Maintained accurate records of customer interactions and transactions.
- Developed strategies for improving customer experience, resolving complaints, and increasing customer satisfaction scores.
- Managed escalated calls from customers who were dissatisfied with their experiences.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Resident Care Aide
Dignity Health Medical Foundation
Sacramento, CA
09.2019 - 02.2020
- Responded promptly to requests from residents for assistance with activities of daily living.
- Participated in staff meetings and provided input on resident care plans.
- Answered call bells promptly, communicated needs and concerns of residents to appropriate personnel in a timely manner.
- Assisted in transferring residents from beds to wheelchairs and other adaptive equipment as needed.
- Assisted with ambulation using gait belts, canes or walkers as necessary.
- Assisted residents with activities of daily living, such as bathing, grooming and dressing.
- Reported any concerns about resident health status to the supervisor or nurse immediately.
- Maintained a clean work environment by adhering to infection control protocols.
Education
High School Diploma -
Choices Charter School
Sacramento, CA06-2006
Skills
- Insurance Verification
- Appointment Scheduling
- Detail Oriented
- Front Desk Operations
- HIPAA Compliance
- Electronic Health Records Management
Timeline
Medical Office Representative
Dignity Health Medical Foundation
04.2023 - Current
ROI EMR Associate
Dignity Health Medical Foundation
04.2022 - 04.2023
Patient Service Representative
Dignity Health Medical Foundation
02.2020 - 04.2022
Resident Care Aide
Dignity Health Medical Foundation
09.2019 - 02.2020
High School Diploma -
Choices Charter School
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