Albanie Rojas
Kissimmee
Summary
Medical office professional with strong background in supporting healthcare teams and optimizing patient flow. Proven ability to manage administrative tasks while ensuring smooth operations and excellent patient care. Known for teamwork, adaptability, and maintaining confidentiality.
Overview
9
9
years of professional experience
Work History
Medical Office Representative
Advent Health Medical Group
07.2024 - Current
- Increased revenue collection by accurately processing copays and deductibles at the time of service.
- Promoted teamwork within the office by proactively assisting colleagues when needed, fostering a supportive work environment.
- Collaborated with office staff to streamline administrative processes, improving overall efficiency within the practice.
- Effectively managed high-stress situations while maintaining professionalism under pressure, ensuring a positive experience for both patients and staff.
- Handled confidential guest information with discretion, maintaining privacy standards as per company guidelines.
Front Office Assistant Sr
Orlando Health
09.2022 - 05.2024
- Front office duties
- Check in/out patients
- Prep charts
- Answer multiple line phone calls
- Collect copays or any financial responsibility
- Assist Manager in some Daily Tasks
- EPIC EMR
Call center scheduler/Financial Counselor
Adent Health Medical Group
11.2020 - 04.2022
- Create a welcoming atmosphere by greeting patients at the clinic
- Check in and check out patients in a timely, friendly manner
- Outstanding professional phone management skills
- Manage a multiline Telephone system efficiently and politely and minimize hold time
- Answering many questions patients may have
- Managing calendars along with providers hospital schedules
- Schedule appointments, procedures for Colorectal, Gastroenterology and General Surgery
- Currently UROLOGY ONCOLOGY/GI
- Athena EMR/Transitioning to EPIC
Insurance Verification Specialist/Billing/ Front desk coordinator
Woman's Health center
08.2017 - 09.2020
- I maintain the integrity of working calendars and agendas
- Schedule any procedures, whether in office or out, check in and out patients as well as office appointments, send any Medical Records requested, high call volume
- As well as verifying insurances and obtaining proper Authorizations and Referrals
- At one point I oversaw obtaining patient responsibility for 7 offices and provided copay, coinsurance, and any deductible information to patient, as well as billing claims and denials
Medical Receptionist/Front Desk
Florida Family Medicine
02.2017 - 04.2017
- Answered multiple line telephone in an extremely fast, busy environment, take over the phone orders from nursing homes, check in/out patients, scan medical records, RX, and other paperwork
- Assist with DOT physicals, and immigration paperwork
Medical Insurance Specialist/Receptionist & Referral Coordinator
Neurological Health Associates
02.2016 - 01.2017
- Verify Medical Insurance as Medicare, Medicaid, Tricare and etc
- Update patient's insurance information and make sure they have coverage for the visit
- Answer any telephone calls and schedule any appointments
- Also Request Referrals from patient's PCP as well as upload them to their Chart or Record on eClinical software, also receptionist duties
Education
Billing And Coding - Health Administration
NUC University
Kissimmee, FL03-2015
Skills
- Front desk operations
- HIPAA compliance
- Time management expertise
- Detail-oriented
- Insurance verification
- Appointment scheduling
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Representative
Advent Health Medical Group
07.2024 - Current
Front Office Assistant Sr
Orlando Health
09.2022 - 05.2024
Call center scheduler/Financial Counselor
Adent Health Medical Group
11.2020 - 04.2022
Insurance Verification Specialist/Billing/ Front desk coordinator
Woman's Health center
08.2017 - 09.2020
Medical Receptionist/Front Desk
Florida Family Medicine
02.2017 - 04.2017
Medical Insurance Specialist/Receptionist & Referral Coordinator
Neurological Health Associates
02.2016 - 01.2017
Billing And Coding - Health Administration
NUC University
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