Michele Harrington
Placerville,CA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology, procedures and scheduling. Ready to bring twenty plus years of relevant work experience to the OBGYN team.
Overview
13
13
years of professional experience
Work History
Medical Office Representative
Dignity Health, Mercy Medical Clinic
El Dorado Hills, CA
10.2009 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Responded to correspondence from insurance companies to verify patient's coverage.
Education
Certification - Emergency Medical Technology
Folsom Lake College
Folsom, CA05.2016
Certification - Nursing
De Anza College
Cupertino, CA06.1999
High School Diploma -
Fremont High School
Sunnyvale, CA06.1996
Skills
- Reminder Calls
- Demographics Information
- Organization and Time Management
- HIPAA Guidelines
- Call Transfers
- Front Desk Operations
- BLS Certified
- Patient Correspondence
- Creative Thinking
- Patient Eligibility Requirements
- Insurance Verification
- Appointment Scheduling
Timeline
Medical Office Representative
Dignity Health, Mercy Medical Clinic
10.2009 - Current
Certification - Emergency Medical Technology
Folsom Lake College
Certification - Nursing
De Anza College
High School Diploma -
Fremont High School
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