Alexis Ramos
Tampa ,FL
Summary
Adept at front desk operations and HIPAA compliance, I significantly enhanced patient satisfaction and reduced insurance claim denials at BayCare Health System Inc. by mastering medical terminology and excelling in time management. My detail-oriented approach and telephone etiquette contributed to improved revenue collection and a positive patient experience.
Overview
10
10
years of professional experience
Work History
Medical Office Representative
BayCare Health System Inc.
11.2014 - Current
- Supported continuity of care by recording accurate patient information during intake sessions and updating electronic health records accordingly.
- Improved accuracy in insurance verification, resulting in reduced claims denials and faster reimbursements.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and check-in procedures.
- Increased revenue collection by accurately processing copays and deductibles at the time of service.
- Managed multi-line phone system and pleasantly greeted patients.
- Contributed to a positive patient experience by addressing concerns and answering questions in a professional manner.
Education
Associate of Science - Hospitality Management
St. Petersburg College
Seminole, Fl05.2020
High School Diploma -
Osceola High School
Seminole, FL06.2016
Skills
- Front Desk Operations
- HIPAA Compliance
- Time management expertise
- Detail Oriented
- Insurance Verification
- Medical Terminology
- Telephone Etiquette
Accomplishments
Golden
Timeline
Medical Office Representative
BayCare Health System Inc.
11.2014 - Current
Associate of Science - Hospitality Management
St. Petersburg College
High School Diploma -
Osceola High School