Donna S. Kinney
St. Johns,Florida
Summary
Highly organized and efficient executive secretary with 25 years of experience providing superior administrative support. Seeking a challenging position, where I can utilize my exceptional administrative skills and contribute to the overall success of the organization.
Overview
32
32
years of professional experience
Work History
SPECIALIST COMMUNITY SERVICES
Patriot Oaks Academy
St Johns, Florida
07.2024 - 06.2025
- Develop and implement age-appropriate activities and lessons for students, ensuring alignment with program goals and school mission.
- Supervise and ensure the safety of students at all times, creating a positive and supportive environment.
- Provide homework assistance, tutoring, and academic support to students.
- Maintain open communication with parents, teachers, and school staff, ensuring smooth coordination of activities and addressing any concerns.
- Recruit, train, and supervise after-school staff, providing guidance and support for their performance.
- Manage program budget, resources, and materials, ensuring effective and efficient use.
- Maintain accurate records of attendance, incident reports, and program activities, ensuring compliance with regulations.
- Monitor and evaluate the effectiveness of after-school programs, making necessary adjustments to improve outcomes.
- Organize and coordinate special events and field trips, providing additional opportunities for engagement and learning.
Registrar
Union Grove Middle School
McDonough, Georgia
06.2023 - 06.2024
- Gathered and entered student demographic information into Infinite Campus information system.
- Organizing and administering student records.
- Overseeing the student admissions and graduation process.
- Ensuring records are updated on new grades, attendance, finances, etc.
- Training staff at the registrar's office to use software related to records administration.
- Performing clerical tasks, such as printing academic transcripts for students.
- High School Student Enrollment and Withdrawal.
- Answers parent and staff questions regarding enrollment.
- Participates in intake process with department prior to enrollment.
- Assigns students to teacher following school guidelines and processes.
- Compile and prepare enrollment packets for the registration process.
- Processes withdrawals in the student information system.
- Notifies school leadership of student disenrollment in their district.
- Cume File Maintenance
- Creates, reviews, organizes, and maintains files and supporting documentation.
- Following school guidelines and processes.
- Requests files from other schools.
- Prepares and send files to other schools.
- Ensures files are in compliance with student record keeping laws and are ready for audit.
- Prepared correspondence such as memos, letters, emails for internal and external communication needs.
- Provided administrative support to counseling staff, including scheduling appointments and managing student files.
- Typed and distributed meeting notes and routine correspondence.
- Scheduled and confirmed appointments for students and /or parents.
Office Manager
Extermco Pest Control
Cedar Bluff, Alabama
12.2022 - 06.2023
- Answer all incoming telephone calls in a professional, pleasing manner.
- Developed and maintain good rapport with customers. Ensure important level of customer service is maintaining.
- Schedule customers for service or inspections. Provide Sales Professional or Pest Control technician with scheduling details.
- Reschedule customers when necessary and immediately notify Pest Control Technician of schedule change.
- Maintain customer files in an organized, up to date manner.
- Receive calls from other employees and field any questions. Follow up to provide information as needed.
- Ensure the customer database is up to date. Correct customer data as needed to ensure accuracy.
- Accounts Receivable, including preparing and posting deposits, invoicing, and generating monthly statements.
- Research payment histories or information as requested. Verify invoices or payments for accuracy.
- Enter accounts payable and receivable data into computer system.
- Call customers to follow up on past due invoices. Communicate information to obtain timely payment.
- Stay aware of current industry trends, products, and equipment.
- Assist with researching data, making phone calls, and preparing reports, letters, and general correspondence, as needed.
STUDENT SERVICES
Home Education Secretary
Bunnell, Florida
08.2022 - 12.2022
- Serving as Flagler County Liaison for the Home Education Department.
- Establish and maintain home education files, from the initial contact until the student has completed Home Education, mail appropriate registration forms and coordinate current information with parents.
- Manages a variety of manual and electronic confidentiality documents, files, and records for all students with Home Education as well as district wide, such as input required information into the school's data system, demographic with all information and research files, as necessary.
- Attend department meetings for the purpose of conveying and/or gathering information required to perform functions. Prepare monthly & weekly reports from annual evaluations, as well as overseeing all new students and students that withdraw.
- Overseas pass due evaluations from 30-90 days, as well as homebound truancy checks, order back to letters, when students may be out of compliance.
- Place and receive telephone calls; answering inquiries and providing information concerning student services as well as Home Education, route callers to appropriate staff members record and relay messages.
- Coordinates goal settings and planning process within the department based on district vision and strategic.
- Coordinates assigned projects and/or program components, processed a variety of documents and materials for the purpose of disseminating information in compliance with established home education guidelines.
- Prepares a variety of correspondence, reports, other materials, handbooks, any other documents such as handwritten drafts, corrected copy, or machine dictation. Proofreads, edits, and distributes typewritten copy.
- Monitor assigned district activities and /or program components such as PSAT Testing.
- Research private and public schools for the purpose of knowing where my students will be enrolling -providing information that address school operations.
- Sort and distribute incoming mail, collate outgoing mail, Respond to phone and in-person inquiries & requests from students, families, school staff & community members.
- Provide support in our office with communication, record keeping, filing and other areas as needed. Communication Areas: Oversee, coordinate, organize and perform the day-to-day secretarial and administrative functions.
- Follow and enforce district policies, procedures, rules, and regulations.
- Perform extra duties as assigned by Management (payroll).
- Administrative data & surveys.
- Parent & Student surveys & collect data.
School Clerk
JOHN A. CROOKSHANK ELEMENTARY SCHOOL
St. Augustine, Florida
09.2018 - 06.2022
- Maintain a safe environment to ensure school safety.
- Answer all incoming school calls, route calls to appropriate colleagues.
- Interact daily with public, faculty, staff, students, district, and transportation personnel.
- Lead by example with ethical behavior and keeping confidential information.
- Input morning tardy records.
- Verify guardian identification for student checkout.
- Supervise sign in process for district employees and volunteers, preprint badges for school events.
- Run background checks for volunteers through Keep N Track computer system.
- Maintain daily records of class activity outside of the classroom.
- Sort and distribute incoming mail, collate outgoing mail.
- Collect and verify all paperwork for school field trips.
- Maintain efficient filing in the front office.
- Manage school supply room.
- Follow and enforce district policies, procedures, rules, and regulations.
- Perform extra duties as assigned by the school principal.
- Administrative/Faculty & Staff surveys.
- Parent & Student surveys.
Office Manager
TREATMENT CENTER OF NEWNAN
Newnan, Georgia
08.2013 - 12.2017
- Assist in revising job description and task list for front desk personnel.
- Train all new office personnel at seven clinic locations.
- Maintain confidential patient and workplace records.
- Schedule patient appointments.
- Produce all weekly and monthly reports, statements, correspondence, and information updates.
- Coordinate weekly staff meetings, transcribe meeting minutes.
- Operate all daily accounting transactions, reimbursement transactions, and credit and cash reconciliations.
- Answer all incoming calls and route to correct person.
- Manage financial contract between company and patient.
- Respond to inquiries and concerns in a timely manner.
- Demonstrate and enforce high ethical standards.
- Follow and enforce state laws, policies, and procedures.
- Discharge patients from state websites and continue to update information files.
- Electronic health records
- Administrative data.
- Claims data.
- Patient / Disease registries.
- Health surveys & Clinical trials data.
Jcp.com/Customer Service Supervisor
J.C. PENNEY COMPANY, INC
Newnan, Georgia
06.2004 - 03.2011
- Manage retail staff, including cashiers and employees on the floor.
- Build store displays in various departments.
- Recruit and train new employees.
- Evaluate assigned employees on their job performance.
- Maintain overall cleanliness, health, and safety of the store.
- Manage staff schedules and maximize coverage during peak hours.
- Preside over store staff meetings.
- Oversee customer questions, complaints, and issues.
- Efficient handling of customer returns and or exchanges.
Customer Service
KELLY GLOBAL LOGISTICS
Forest Park, Georgia
04.2002 - 06.2004
- Answer all incoming calls and route to the correct department.
- Answer and resolve customer issues or requests in a friendly and knowledgeable manner.
- Ensure timely payments to vendors.
- Oversee accounts receivable, accounts payable and data entry of invoices.
- Track customer freight and update tracking report via internet twice a day.
- Arrange delivery of freight to facility and product inventory. Arrange transportation for delivery of freight to customers.
Front Office
DR. MARK SHURETTE D.D.S.
Atlanta, Georgia
11.1993 - 07.1998
- Compile and update medical charts, reports, and correspondence.
- Oversee patient completion of insurance and privacy forms.
- Collect insurance co-payments and post payments to patient accounts.
- Schedule and confirm patient appointments, check-ups, and physician referrals.
- Answer multiple phone lines and route calls to appropriate staff.
Skills
- Infinite Campus, Microsoft Word, Microsoft Excel, Windows, Outlook Express, QuickBooks, Methasoft, E-School, Keep N Track, Central Registry, Bizhub 364E (fax and copy machine), Wireless Routers Skyward & Google Docs
Timeline
SPECIALIST COMMUNITY SERVICES
Patriot Oaks Academy
07.2024 - 06.2025
Registrar
Union Grove Middle School
06.2023 - 06.2024
Office Manager
Extermco Pest Control
12.2022 - 06.2023
STUDENT SERVICES
Home Education Secretary
08.2022 - 12.2022
School Clerk
JOHN A. CROOKSHANK ELEMENTARY SCHOOL
09.2018 - 06.2022
Office Manager
TREATMENT CENTER OF NEWNAN
08.2013 - 12.2017
Jcp.com/Customer Service Supervisor
J.C. PENNEY COMPANY, INC
06.2004 - 03.2011
Customer Service
KELLY GLOBAL LOGISTICS
04.2002 - 06.2004
Front Office
DR. MARK SHURETTE D.D.S.
11.1993 - 07.1998