Donnashia Adams
Glendale,Arizona
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
14
years of professional experience
Work History
Account Manager Specialist
First Citizens Bank
Arizona
02.2015 - Current
- Analyzing, calculating, and processing daily fund transfers using Excel spreadsheets and internal proprietary systems
- Preparing and posting journal entries to client accounts for interest, fees, and adjustments
- Performing set up and ongoing maintenance of client master files and contract amendments
- Reconciling and maintaining A/R collateral balances
- Providing exceptional service to external clients and internal partners
- Providing accurate and timely information on factoring transactions
- Assisting with requests from CPA firms or banks for factor confirmation of client statements
- Performing related duties and special projects as assigned.
Document and Claims Specialist
Magellan Health
Arizona
12.2013 - 02.2015
- Conducting thorough analysis of incoming appeals
- Reviewing and verifying claims and personal documentation
- Ensuring accuracy and completeness of data
- Analyzing and preventing fraudulent activity
- Handling incoming inquiries in a timely manner.
Medical Assistant
Private Practice
Arizona
10.2010 - 11.2013
- Sanitizing, restocking, and organizing exam rooms and medical equipment
- Obtaining client medical history, medication information, symptoms, and allergies
- Directing patients to exam rooms and preparing for physician examinations
- Performing medical records management
- Documenting vital signs and health history
- Building strong relationships with patients through effective communication
- Maintaining a safe and clean clinical environment
- Assisting physicians with minor surgeries
- Ensuring patient safety and comfort during examinations
- Keeping medical supplies in sufficient stock
- Boosting patient satisfaction by providing compassionate care.
Education
Vocational Certificate -
Kaplan College
Arizona10.2010
High School Diploma -
Moon Valley High
Arizona05.2005
Skills
- Critical Thinking
- Skilled Collaborater
- Committed High Achieving
- Effective Cross Functional
- Salesforce
- Persona
- Fiserv
- Signature Desktop
- Checkr
- Sigma
- Aperio
- Slack
- Microsoft Word
- Excel
- Power Point
- Outlook
- Adobe
- Client Relationship Management
- Customer Satisfaction
- Strategic Planning
- Goal-Oriented
- Account oversight
- Issue Resolution
Languages
English
Timeline
Account Manager Specialist
First Citizens Bank
02.2015 - Current
Document and Claims Specialist
Magellan Health
12.2013 - 02.2015
Medical Assistant
Private Practice
10.2010 - 11.2013
Vocational Certificate -
Kaplan College
High School Diploma -
Moon Valley High