Donna Y. Diggs
Quitman,GA
Summary
Dynamic residential supervisor with expertise in team management, crisis intervention, and individualized care planning. Skilled in fostering resident relations and ensuring compliance with safety policies, effectively enhancing resident outcomes.
Overview
23
23
years of professional experience
Work History
Program Management Residential Supervisor
Sevita Normal Life of Georgia
2110 N. Patterson Street Valdosta, Ga 31602
01.2018 - Current
- Supervised daily operations of residential programs, ensuring compliance with state regulations and company policies.
- Developed individualized care plans in collaboration with multidisciplinary teams to enhance resident outcomes.
- Trained and mentored staff on best practices for supporting residents with diverse needs and backgrounds.
- Monitored resident behavior and implemented appropriate interventions to promote a positive living environment.
- Facilitated communication between residents, families, and support staff to address concerns promptly and effectively.
- Led crisis intervention efforts, ensuring safety and well-being of all residents during emergencies or conflicts.
Supervisor
The Phoenix
400 S. Pinetree Blvd Thomasville, Ga 31792
03.2016 - 06.2020
- Oversaw daily operations and ensured adherence to quality standards.
- Trained and mentored staff on operational procedures and safety protocols.
- Monitored inventory levels and coordinated supply chain logistics effectively.
- Implemented process improvements that enhanced workflow efficiency.
Paraeducator, Special Education
Santa Clara County of Education
Santa Clara, CA
02.2003 - 03.2016
- Supported individualized education plans by providing tailored instructional assistance to students with diverse learning needs.
- Collaborated with special education teachers to adapt lesson materials and resources for enhanced student engagement.
- Assisted in behavioral management strategies, fostering a positive learning environment for students with challenging behaviors.
- Monitored student progress and implemented assessment tools to track educational development and adjust support accordingly.
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
Education
No Degree -
Keiser University
Tallahassee, FLNo Degree -
San Jose City College
San Jose, CAHigh School Diploma -
Thomasville High School
Thomasville, GASkills
- Resident relations
- Crisis intervention
- Safety policies and procedures
- Staff scheduling
- Team management
- Record management
- Motivational leadership
Timeline
Program Management Residential Supervisor
Sevita Normal Life of Georgia
01.2018 - Current
Supervisor
The Phoenix
03.2016 - 06.2020
Paraeducator, Special Education
Santa Clara County of Education
02.2003 - 03.2016
No Degree -
Keiser University
No Degree -
San Jose City College
High School Diploma -
Thomasville High School