Donneisha Wilkerson
Washington,DC
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
6
6
years of professional experience
Work History
Staff Assistant
Better Living Companions
Waldorf, MD
03.2023 - Current
- Provided administrative support to the staff, including scheduling appointments and organizing files.
- Greeted clients, answered phones and provided customer service assistance.
- Coordinated travel arrangements for staff members.
- Kept front desk presentable, managing incoming calls and visitors with utmost professionalism.
- Received and distributed mail, letters and packages.
Call Center Representative
Home Genius Exteriors
Hyattsville, MD
12.2023 - 06.2024
- Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
- Researched required information using available resources.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Managed high volumes of inbound and outbound calls in fast-paced environment.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- Monitored queues and email inboxes to respond to consumers via multiple media formats.
Studio Coordinator
Waxing the City
Washington, DC
05.2022 - 07.2023
- Developed and maintained relationships with clients.
- Managed daily operations of the studio including booking appointments and responding to inquiries.
- Ensured compliance with safety regulations by conducting regular inspections of the facility.
- Verified appointments via Phone, and email.
- Processed payments from customers including cash, debit and credit cards.
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
Concierge
MB Staffing
Washington, DC
06.2021 - 12.2021
- Handled mail and package deliveries, keeping items secure.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Answered phone calls promptly while maintaining a professional attitude.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
Library Aide
DC Public Library
Washington, DC
04.2019 - 03.2020
- Organized books and other materials on shelves according to alphabetical orders.
- Processed incoming and outgoing library materials by checking them in/out using a computerized system.
- Helped patrons locate books, magazines, videos, audio recordings, databases.
- Operated networked and standalone PCs, photocopier, fax machine, and scanner.
Education
High School Diploma -
Ballou Senior High School
Washington, DC06-2013
Skills
- Data Entry
- Schedule and calendar management
- Email correspondence
- Verbal and written communication
- Clerical Support
- Multi-line telephone operation
- Customer Service
- Cash Handling
- Telephone Etiquette
- Store Opening and Closing
- POS system operations
Timeline
Call Center Representative
Home Genius Exteriors
12.2023 - 06.2024
Staff Assistant
Better Living Companions
03.2023 - Current
Studio Coordinator
Waxing the City
05.2022 - 07.2023
Concierge
MB Staffing
06.2021 - 12.2021
Library Aide
DC Public Library
04.2019 - 03.2020
High School Diploma -
Ballou Senior High School