Donnell A. Mann
Manhattan,New York
Summary
Highly accomplished, result driven manger with over 5 years of leading cross functioning teams & optimizing operations to ensure a stable financial & business practice performance.
Overview
6
6
years of professional experience
Work History
Store Manager (MIT)
Insomnia
09.2023 - Current
- Opened & optimizing day to day operations of the highest profiting store in the company, resulting in record breaking first 8 month sales for the company
- Developed & implemented a functions creating revenue exceedingly company expectation for two consecutive quarters
- Coached a team of employees by providing feedback, KPIs & accurate scheduling resulting in a 15% reduction in turnoff rates for the store
- Managed Store orders, Invoices & inventory control resulting in consistently lower COGS then previous quarters before
- Payroll management
- Team Development (KPIs, evaluations, ISAT, DTCM)
Store Manager
Beatnic
02.2023 - 09.2023
- Developed & implemented store operations resulting in triple the sales in comparison to previous periods
- Led a team through (KPIs, evaluations, and feedback to drive the most sales of any store in the company for two periods
- Designed Strategies targeting Guest experience resulting in 94% overall satisfactory result in a period
- Allocating resources
- Oversee recruitment and training
Guest General Manager In Training (GMIT)
Cava
03.2022 - 01.2023
- Hospitality trainer & ambassador for the highest volume store in the borough
- Develop, implement & maintained functions resulting a 75% increase to customer surveying
- DOH/Food Safety team training while enforcing employee practices and policies
- Complete data entry task (Microsoft office, Waste
- Store orders & Invoices
- Help resolve any issues or complaints
- Team Scheduling
- Team Development (KPIs, evaluations) & Delegation
Store Supervisor
Nom Wah Nolita
10.2020 - 03.2022
- Develop, implement & manage sales
- Kitchen Prep (Hot & Cold)
- Marketing
- Team delegation (4+)
- Cash Handling
- Inventory
- DOH training
Team Leader
Chick-Fil-A
08.2019 - 10.2020
- Assigned to Handle guest experience and all guest complaints/Question
- Delegate sale driven task to team members while 10+
- Recruitment & Development (KPIs, evaluations daily individual check ins
- Orders & invoices
- Safe link
- Inventory control
Education
Associate in Business Management -
Monroe Community College
Rochester, NY02-2024
Drama
Gramercy Arts High School
Manhattan, NY06-2019
References
- Catherine Melody, Assistant Director, 347-575-6257
- Anna Valencia, General Manager, +1 (917) 407-8291
Timeline
Store Manager (MIT)
Insomnia
09.2023 - Current
Store Manager
Beatnic
02.2023 - 09.2023
Guest General Manager In Training (GMIT)
Cava
03.2022 - 01.2023
Store Supervisor
Nom Wah Nolita
10.2020 - 03.2022
Team Leader
Chick-Fil-A
08.2019 - 10.2020
Associate in Business Management -
Monroe Community College
Drama
Gramercy Arts High School