Summary
Overview
Work History
Education
Skills
Timeline
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Travis Butler

Bartow,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work History

MIT

Hibbett Sports
11.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Agent

Concentrix
10.2021 - 10.2022
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Resolved caller issues quickly and thoroughly.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Transit Analyst

GC Services
12.2015 - 10.2021
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

Contractor

Skyview Utilities
01.2008 - 12.2015
  • Worked alongside team to accomplish work goals according to schedule.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Organized materials, tools, and equipment to supply team members.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.

Education

High School Diploma -

Lake Region High School
Eagle Lake, FL
01.2004 - 05.2008

Associate of Arts - Education

Polk State College
Winter Haven, FL
05.2001 -

Skills

  • 7 years WFM experience
  • Customer Service
  • Office suite experience
  • Experience with Nice, IEX, Avaya, and Cisco WFM systems
  • Teamwork and Collaboration
  • Time Management
  • Data Entry
  • Flexible and Adaptable
  • Friendly, Positive Attitude
  • Dependable and Responsible

Timeline

MIT

Hibbett Sports
11.2022 - Current

Agent

Concentrix
10.2021 - 10.2022

Transit Analyst

GC Services
12.2015 - 10.2021

Contractor

Skyview Utilities
01.2008 - 12.2015

High School Diploma -

Lake Region High School
01.2004 - 05.2008

Associate of Arts - Education

Polk State College
05.2001 -

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Travis Butler