Donnell Byrd
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Signing Agent
Self Employed Web
Charlotte, NC
05.2015 - Current
- Verified borrower identity and ensured they understood the documents they were signing.
- Assisted borrowers with understanding loan documents before signing.
- Reviewed documents for accuracy and completeness prior to signing.
- Collected fees from clients and provided receipts when necessary.
- Provided customer service by answering questions related to document signings.
- Documented all activities associated with each transaction accurately and efficiently.
Personal Banker
US Bank National Association
Milwaukee, WI
02.2007 - 07.2011
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Cross-sold banking products such as credit cards, loans and investments.
- Responded promptly to customer emails, phone calls and requests for information.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Analyzed financial documents provided by customers to determine their needs.
Education
Associate of Arts - Liberal Arts And General Studies
Kemper Military Junior College
Boonville, MO05-1996
Skills
- Business Administration
- Bookkeeping
- Records Management
- Mail handling
- Administrative Support
Timeline
Signing Agent
Self Employed Web
05.2015 - Current
Personal Banker
US Bank National Association
02.2007 - 07.2011
Associate of Arts - Liberal Arts And General Studies
Kemper Military Junior College