Summary
Work History
Education
Skills
Timeline
Generic

Donnell Farnum

Customer Service Representative
Florence,CO

Summary

Excellent Customer Service Professional with proven track record at managing high-stress situations at Safe Watch, excelling in complaint resolution and fostering customer loyalty. Adept at problem-solving and prioritizing tasks, I leverage strong communication skills to enhance customer satisfaction and build lasting relationships. Committed to proving and creating a positive customer experience.

Work History

Customer Service Representative

Safe Watch
05.2019 - 02.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Cultivated growth, fosters connection,
  • Delivers compassionate care.

CDOC Officer

Colorado Department Of Corrections
10.2005 - 06.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Customer Service Representative

Royal Gorge Route Railroad
05.2003 - 08.2004
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Colorado Technical University
Colorado Springs, CO

High School Diploma -

Palmer High School
Colorado Springs, CO
05-1968

Skills

  • Customer service
  • Active listening
  • Problem solving
  • Conflict Resolution
  • De-escalation techniques
  • Building rapport
  • Filing
  • Customer education
  • Assertiveness
  • Professionalism

Timeline

Customer Service Representative

Safe Watch
05.2019 - 02.2021

CDOC Officer

Colorado Department Of Corrections
10.2005 - 06.2019

Customer Service Representative

Royal Gorge Route Railroad
05.2003 - 08.2004

Colorado Technical University

High School Diploma -

Palmer High School

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Donnell FarnumCustomer Service Representative