DONNELL MIDDLETON
New York,NY
Overview
9
9
years of professional experience
Work History
Material Handler Ramp Agent
FedEx
Newark, NJ
06.2022 - 08.2023
- Excellent attendance record and was always on time for work
- Regularly lift up to [75] pounds
- Loaded and unloaded Containers and freight
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified documentation and condition of freight to assure quality standards were achieved.
Customer Service
Conduent NJ EZ Pass
09.2021 - 08.2022
- Take phone calls from customers and respond to them
- Answered questions about EZ Pass policies and concerns to support positive customer experiences
- Provide support and assistance to customers who have problems with the service
- Deal with customer complaints and issues with EZ Pass.
Senior Broker
Superior Advance
06.2015 - 07.2021
- Was in charge of all tasks delegated to me
- Answered phone calls to assist Business Owners
- Worked with others to brainstorm new possibilities
- Provided excellent service and attention when dealing with Business Owners face-to-face or over the phone.
Senior Account Manager
World Business Lenders
12.2014 - 05.2015
- Was in charge of a team of account managers who were responsible for maintaining high levels of customer satisfaction for Business accounts
- Mentored junior account management professionals in order to help them develop their skills and increase revenue for the company.
Education
No Degree - Business Administration And Management
SUNY At Albany
Albany, NYSkills
- Customer Service
- Freight Labeling
- Cargo Handling
- Materials Handling Safety Training
- Loading and Unloading
- Labeling and Boxing
Timeline
Material Handler Ramp Agent
FedEx
06.2022 - 08.2023
Customer Service
Conduent NJ EZ Pass
09.2021 - 08.2022
Senior Broker
Superior Advance
06.2015 - 07.2021
Senior Account Manager
World Business Lenders
12.2014 - 05.2015
No Degree - Business Administration And Management
SUNY At Albany