Overview
Work History
Education
Skills
Timeline
Generic

DONNELL MIDDLETON

New York,NY

Overview

9
9
years of professional experience

Work History

Material Handler Ramp Agent

FedEx
Newark, NJ
06.2022 - 08.2023
  • Excellent attendance record and was always on time for work
  • Regularly lift up to [75] pounds
  • Loaded and unloaded Containers and freight
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Customer Service

Conduent NJ EZ Pass
09.2021 - 08.2022
  • Take phone calls from customers and respond to them
  • Answered questions about EZ Pass policies and concerns to support positive customer experiences
  • Provide support and assistance to customers who have problems with the service
  • Deal with customer complaints and issues with EZ Pass.

Senior Broker

Superior Advance
06.2015 - 07.2021
  • Was in charge of all tasks delegated to me
  • Answered phone calls to assist Business Owners
  • Worked with others to brainstorm new possibilities
  • Provided excellent service and attention when dealing with Business Owners face-to-face or over the phone.

Senior Account Manager

World Business Lenders
12.2014 - 05.2015
  • Was in charge of a team of account managers who were responsible for maintaining high levels of customer satisfaction for Business accounts
  • Mentored junior account management professionals in order to help them develop their skills and increase revenue for the company.

Education

No Degree - Business Administration And Management

SUNY At Albany
Albany, NY

Skills

  • Customer Service
  • Freight Labeling
  • Cargo Handling
  • Materials Handling Safety Training
  • Loading and Unloading
  • Labeling and Boxing

Timeline

Material Handler Ramp Agent

FedEx
06.2022 - 08.2023

Customer Service

Conduent NJ EZ Pass
09.2021 - 08.2022

Senior Broker

Superior Advance
06.2015 - 07.2021

Senior Account Manager

World Business Lenders
12.2014 - 05.2015

No Degree - Business Administration And Management

SUNY At Albany

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DONNELL MIDDLETON