DONNELL MIDDLETON
FedEx
Albany,NY
22
years of professional experience
Professional in logistics and supply chain management with extensive experience optimizing material flow and inventory control. Known for reliability in team settings and adaptability to changing demands. Skilled in warehouse software systems and safety protocols, fostering productive and secure work environment.
Work History
Material Handler Ramp Agent
4 Years 2 Months- Regularly lift up to [75] pounds
- Loaded and unloaded Containers and freight
- Loaded and unloaded materials onto and off of trucks for fast shipment
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
- Verified documentation and condition of freight to assure quality standards were achieved
- Packed items into appropriate containers for shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
Customer Service
11 Months- Take phone calls from customers and respond to them
- Answered questions about EZ Pass policies and concerns to support positive customer experiences
- Provide support and assistance to customers who have problems with the service
- Deal with customer complaints and issues with EZ Pass
Senior Broker
6 Years 1 MonthSenior Account Manager
5 MonthsSales Finance Manager
8 Years 2 Months- Was in charge of a team of account managers who were responsible for maintaining high levels of customer satisfaction for Business accounts
- Mentored junior account management professionals in order to help them develop their skills and increase revenue for the company
- Processed loan applications and monitored progress from start to finish
- Evaluated loan requests and documents to verify accuracy and completeness
- Monitored pipelines to track and log status of loans
- Assisted customers with completing loan applications and other paperwork
- Negotiated loan terms and conditions with customers to secure best deal
Education
No Degree - Business Administration And Management
Skills
Customer Service
Freight Labeling
Cargo Handling
Materials Handling Safety
Training
Loading and Unloading
Labeling and Boxing
Complaint Handling
CRM Software
Customer Engagement
Relationship Building
Call center experience
Client Engagement
Timeline
Material Handler Ramp Agent
FedEx
06.2022 - CurrentRead More
Customer Service
Conduent
09.2021 - 08.2022Read More
Senior Broker
Superior Advance
06.2015 - 07.2021Read More
Senior Account Manager
World Business Lenders
12.2014 - 05.2015Read More
Sales Finance Manager
New Rochelle Toyota
07.2004 - 09.2012Read More
SUNY At Albany
No Degree from Business Administration And Management
Read More