Donnell Upshaw
Philadelphia,PA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Rite Aid
11.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Security Guard Officer
Scotland Yard Securities
01.2019 - 03.2022
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Maintains environment by monitoring and setting building and equipment controls.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Sales Manager
Staples
01.2003 - 09.2018
- Managed and delegated all analytic functions of personal computers and laptops
- Responsible for meeting or exceeding weekly store goals
- Knowledgeable of all technological hardware
- Manage store employees
- Responsible for opening or closing the business facility
- Solve customer issues and concerns on a daily basis
- Increased and generated sales of computers and its accessories including towers, monitors and keyboards
- On average, after educating the customer about our products specifications before purchase led to a higher average order value and opted protection plan, which benefited our margin dollars
- Troubleshoot and diagnose personal computers requiring technical rectification, install computer peripherals and hardware
- Cell phone repair
- Managed and provided direction to store employees, assess their productivity and lead marketing campaigns
- Coaching employees into sales goals and overcoming objections in a sales environment setting
- Assessed work flow and establish proper time management
- Performed daily inventory checks verifying on-hand and computed merchandise
- Prepared register tills for the opening of business day or verify drawer balances at the end of business day.
Education
Associates Degree in Computer information Systems -
Metropolitan Career Center Computer Technology Institute
Philadelphia, PA12.2009
High School Diploma -
Abraham Lincoln High School
Philadelphia, PA06.1997
Skills
- Problem solver (10 years)
- Sales (10 years)
- Salesforce (10 years)
- MS Office (10 years)
- Cold Calling (5 years)
- Data Entry
- Powerpoint (10 years)
- Security (6 years)
- Microsoft Word (10 years)
- Time Management (10 years)
- Customer Service (10 years)
- Excel (10 years)
- Organizational Skills (10 years)
- Microsoft Office (10 years)
- Leader
- Communication A polite and approachable manner at all times
- Records Management
- Stock Management
- Operations Oversight
- Department Oversight
Timeline
Assistant Store Manager
Rite Aid
11.2022 - Current
Security Guard Officer
Scotland Yard Securities
01.2019 - 03.2022
Sales Manager
Staples
01.2003 - 09.2018
Associates Degree in Computer information Systems -
Metropolitan Career Center Computer Technology Institute
High School Diploma -
Abraham Lincoln High School