Donnella Hanson
Houston,TX
Summary
Results-driven Delivery Manager with expertise in route optimization and budget oversight. Enhances operational efficiency through effective inventory control and strong customer relationship management. Prioritizes safety and timely deliveries, consistently achieving high customer satisfaction. Results-oriented professional with strong delivery management and route optimization skills. Demonstrated ability to enhance customer satisfaction through effective communication and inventory control.
Overview
27
27
years of professional experience
Work History
Delivery Driver
Texas Doughnut Peddler
Houston, TX
07.2019 - Current
- Delivered fresh doughnuts to various locations efficiently and promptly.
- Managed inventory to maintain optimal stock levels for timely deliveries.
- Operated delivery vehicle safely under varying traffic conditions to ensure on-time arrivals.
- Maintained cleanliness and organization of the delivery vehicle at all times.
- Communicated with customers about delivery schedules and special requests to enhance service satisfaction.
Cashier
Circle K
Houston, Texas
04.2018 - 10.2019
- Processed customer transactions with accuracy, ensuring quick service at convenience store.
- Managed cash register operations and consistently balanced daily cash drawers to maintain financial integrity.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained clean, organized sales floor, contributing to positive shopping experience for customers.
Store Manager
TitleMax Title Loans
Houston, Texas
06.2013 - 02.2019
- Managed daily operations of store and ensured compliance with company policies.
- Trained and supervised staff, improving customer service and increasing sales performance.
- Developed targeted marketing strategies to effectively promote loan services and attract new customers.
- Handled customer inquiries and resolved issues to promote satisfaction and loyalty.
- Conducted regular performance evaluations and provided constructive feedback to employees.
- Collaborated with regional management on strategic planning and performance initiatives, aligning store goals with corporate objectives.
- Compiled and analyzed monthly financial reports to track sales performance and expenses.
Assistant Store Manager
PLS Check Cashing
Houston, Texas
01.2011 - 06.2013
- Oversaw cash handling procedures and maintained accurate records.
- Coordinated promotional activities that increased customer engagement and drove sales.
- Managed daily operations and ensured compliance with company policies.
- Trained and mentored new staff on customer service techniques to improve overall service quality.
- Trained and mentored new staff on customer service techniques.
- Oversaw daily cash handling procedures, reconciling discrepancies.
- Supervised team and delivered ongoing training to maintain high levels of customer satisfaction.
Bus Operator
Metrolift
Houston, Texas
06.2008 - 01.2011
- Facilitated smooth boarding and disembarking for passengers, enhancing overall travel experience.
- Coordinated with dispatch on route changes and delays, ensuring timely communication and service continuity.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Communicated effectively with dispatch regarding route changes and delays.
- Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
- Assisted passengers with boarding and disembarking procedures.
- Provided support to disabled passengers during boarding and exiting, promoting accessibility and inclusivity.
Center Supervisor
First Convenience Bank
Pearland, Texas
09.2006 - 03.2008
- Coordinated branch activities, fostering effective communication among team members to enhance collaboration.
- Supervised staff of up to 10 employees, providing guidance and direction to ensure efficient operations.
- Managed the budget for the center ensuring that costs are kept within allocated limits.
- Monitored cash handling procedures to prevent discrepancies and ensure accuracy.
- Implemented training programs to enhance staff skills and knowledge in banking services.
- Prepared operational reports on financials and staffing levels to inform management decisions.
- Planned and executed special events to promote center's products and services, attracting community engagement.
Sales Associate
Payless Shoe source
Houston, Texas
01.2006 - 11.2006
- Greeted customers, delivering tailored assistance to foster loyalty and satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained store displays, enhancing customer experience and promoting product engagement.
- Stocked shelves and organized merchandise, improving accessibility and visibility for increased sales.
Lead Bookkeeper
Krogers Grocery Store
Houston, Texas
03.2003 - 11.2005
- Managed daily bookkeeping tasks across multiple store locations, ensuring accuracy and compliance.
- Maintained accurate ledgers and reconciled bank statements regularly.
- Managed daily bookkeeping tasks for multiple store locations.
- Mentored junior bookkeepers in accounting practices and procedures.
- Performed daily accounting functions such as journal entries, account reconciliations, and variance analysis.
- Maintained accurate records of all transactions within the company's accounting system.
- Reviewed vendor invoices for accuracy and compliance with company policies.
- Prepared financial reports including balance sheets, income statements, cash flow statements, and trial balances to support strategic decision-making.
- Compiled various financial reports, including balance sheets and income statements, to provide insights on company performance.
- Recorded debit, credit, and account transactions in spreadsheets and databases, maintaining comprehensive financial records.
- Calculated and produced checks for utilities, taxes and other operational payments.
Booth Clerk
Fiesta Food Mart
Houston, Texas
09.1999 - 03.2003
- Processed customer transactions efficiently at the checkout counter.
- Managed cash register functions and balanced daily cash drawers to ensure accurate financial reporting.
- Provided excellent customer service at all times.
- Resolved customer inquiries and delivered exceptional service to enhance customer satisfaction.
- Tracked inventory levels and communicated shortages to management for timely replenishment.
- Balanced daily sales receipts against cash drawer totals.
- Prepared reports detailing daily sales activity.
- Monitored inventory levels and reported shortages to management.
- Maintained cleanliness of booth area throughout shift.
Education
High School Diploma -
Jack Yates Sr High School
Houston, TX06-1995
Some College (No Degree) - Accounting and Finance
Houston Community College
Houston, TXSkills
- Delivery management
- Route optimization
- Vehicle maintenance
- Safety compliance
- Inventory control
- Customer relationship management
- A/P and A/R
- Bank reconciliation
- Financial reporting
- Cash flow analysis
- Budget management
- Problem solving
- Team leadership
- Time management
- Attention to detail
- Time management
Timeline
Delivery Driver
Texas Doughnut Peddler
07.2019 - Current
Cashier
Circle K
04.2018 - 10.2019
Store Manager
TitleMax Title Loans
06.2013 - 02.2019
Assistant Store Manager
PLS Check Cashing
01.2011 - 06.2013
Bus Operator
Metrolift
06.2008 - 01.2011
Center Supervisor
First Convenience Bank
09.2006 - 03.2008
Sales Associate
Payless Shoe source
01.2006 - 11.2006
Lead Bookkeeper
Krogers Grocery Store
03.2003 - 11.2005
Booth Clerk
Fiesta Food Mart
09.1999 - 03.2003
High School Diploma -
Jack Yates Sr High School
Some College (No Degree) - Accounting and Finance
Houston Community College