Donnelle Jones
Airway heights,Washington
Summary
Hardworking professional with experience in customer service and answering multiple phones lines. Highly organized and has excellent communication and interpersonal skills. Demonstrated ability to follow instructions and meet deadlines. Knowledgeable Call Center Representative with experience assisting customers.
Articulate and highly-skilled Inbound Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
11
11
years of professional experience
Work History
Call Center Agent
MAP Communications
08.2012 - 05.2023
- Ensured timely completion of all production tasks.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
HIGH SCHOOL DIPLOMA -
Cheney high school
Skills
- Customer Service Telephone Skills Verbal And Written Communication Multi-Line Telephone Systems
- Website Navigation
- Customer Satisfaction
- Client Rapport-Building
- Data Entry
- Data Gathering
Timeline
Call Center Agent
MAP Communications
08.2012 - 05.2023
HIGH SCHOOL DIPLOMA -
Cheney high school
Similar Profiles
Jasmine FisherJasmine Fisher
Customer Service Representative at MAP CommunicationsCustomer Service Representative at MAP Communications
Angel GaliciaAngel Galicia
Dispatcher at MAP CommunicationsDispatcher at MAP Communications
Virma E. Cruz JoubertVirma E. Cruz Joubert
Customer Service Representative at MAP CommunicationsCustomer Service Representative at MAP Communications
Angelina CabreraAngelina Cabrera
Customer Service Representative at MAP CommunicationsCustomer Service Representative at MAP Communications
Jesse A.B. CamachoJesse A.B. Camacho
Social Service Specialist (Durable Medical Equipment) at Washington State Dept. of Social and Human ServicesSocial Service Specialist (Durable Medical Equipment) at Washington State Dept. of Social and Human Services