Donnelle Lyons
Pittsburg,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Branch Small Business Banker
Wells Fargo & Company
08.2013 - 02.2024
- Consult with small business customers to determine needs and means and propose personalized banking solutions.
- Sharing educational resources with my business customers to support their business goals.
- Proactively introduce customers to partners and manage incoming teller/banker introductions leading to increase in business deposits and credit.
- Generated new business leads through networking events, referrals from satisfied customers, and proactive outreach efforts.
- Developed strategies to increase deposit growth by offering competitive products and services tailored to small business needs.
- Maintained strict adherence to bank policies, procedures, and compliance standards, minimizing risk and potential for financial loss.
- Increased small business client satisfaction by providing tailored financial solutions and exceptional customer service.
- Delivered customized lending solutions to help small businesses achieve their short-term and long-term objectives.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
Sales Manager
Inshape Health Club
02.2009 - 12.2012
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
Education
High School Diploma -
San Mateo High School
San Mateo, CA06.1998
Skills
- Dependable and Responsible
- Verbal and Written Communication
- Team Leadership
- Problem Solving
- Customer Service-Oriented
- Product and Service Sales
- Relationship building and management
- Time management
- Portfolio Management
- Decision-Making
Timeline
Branch Small Business Banker
Wells Fargo & Company
08.2013 - 02.2024
Sales Manager
Inshape Health Club
02.2009 - 12.2012
High School Diploma -
San Mateo High School