Donneshia Marrs

• Taking care of people with a disability
• Assisted disabled clients to support independence and well-being.
• Maintained clean, safe and well-organized patient environment.
• Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
• Consulted with different healthcare disciplines to offer important mental health support to patients.

• Selling phones, taking bill payments
• Described product and service details to customers to provide information on benefits and advantages.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.

• Educated students in foundational concepts such as shapes, numbers and letters.
• Promoted physical, academic and social development by implementing diverse classroom and outside activities.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Communicating via script.

Professionally handle a high volume of incoming calls.

Resolve customer issues via one call resolutions guidelines and/or escalated process.

Ability to utilize and navigate multiple systems simultaneously.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.