Donnetta Alford
Chandler,USA
Summary
Results-driven finance professional with a proven track record at TD Auto Finance LLC, excelling in credit and collections. Skilled in relationship building and problem-solving, I consistently achieved collection targets while enhancing customer satisfaction. My expertise in payment processing and account management ensures efficient operations and strong financial outcomes.
Overview
26
26
years of professional experience
Work History
Debt Specialist
TD Auto Finance LLC.
Portland, ME
10.2023 - 11.2025
- Formulated strategies for collecting past-due accounts while preserving customer relationships.
- Educated debtors on consequences of non-payment and available resolutions.
- Collected payments and accurately posted amounts to customer accounts.
- Updated collection databases with payment arrangements and relevant notes.
- Achieved monthly collection targets through proficient negotiation techniques.
- Collaborated with team members to meet or exceed overall collection goals.
Finance Coordinator
Hayward/Paramount Ind.
Phoenix, AZ
01.2000 - 12.2023
- Coordinated loan requests with customers/lenders, processed tracked loan applications, obtained required documents for funding, conducted verification with external entities, prepared daily/weekly status updates on accounts, researched and prepared reports required by management or lenders/builders, prepared month end reports.
- Monitored accounts payable and receiving transactions, ensured queues worked daily, provided exceptional internal/ external customer service, maintained strong dealer lender relations.
- Effectively managed the finance department in manager's absence.
Finance Assistant
Priv-Energy (Part-time)
Tempe, AZ
12.2015 - 02.2018
- Main point of contact for in-home sales reps and consumers for solar financing, analyzed credit determine lender, obtained required documents, prepared closing documents, (sent documents via Docu-Sign to customer).
- Conducted loan closing with customer via phone while providing excellent customer service care.
Education
GED -
Glendale Community College
Glendale, AZSome College (No Degree) - Business Administration And Management
Acedemy Of Business
Phoenix, AZSkills
- Coaching and Mentoring
- Decision-Making
- Relationship Building
- Credit and Collections
- Customer Service
- Account Management
- Data Entry
- Business Development
- Payment Processing
- Financial Documentation
- Automated Account Review
- Problem-Solving
Timeline
Debt Specialist
TD Auto Finance LLC.
10.2023 - 11.2025
Finance Assistant
Priv-Energy (Part-time)
12.2015 - 02.2018
Finance Coordinator
Hayward/Paramount Ind.
01.2000 - 12.2023
GED -
Glendale Community College
Some College (No Degree) - Business Administration And Management
Acedemy Of Business