Donnette Dodwell
Syracuse,UT
Summary
Highly motivated military retiree with 25 years of active duty service, and six years experience of providing support services to Military and Veterans. Support included applying for Veteran Benefits, and transition support. I am seeking an opportunity to continue this chosen career path of serving those who have served.
Overview
12
12
years of professional experience
Work History
Regional Service to the Armed Forces Director
American Red Cross
01.2020 - Current
- Achieved established Key Point Indicators for company, regional team and individual performance through teamwork and focus on clients, and quality management processes.
- Mentored and promoted high-achieving Critical Community Casework volunteers to assist military and veterans with job searching, Veteran Affairs Benefits guidance, and homelessness assistance with warm hand off approach. Averaged of 2,300 client services annually.
- Collaborated with three Veterans Affairs Regional offices, Utah Department of Veterans and Military Affairs, Nevada Department of Veteran Services, VFW, American Legion, and Disabled American Veterans to assist clients with veteran benefits, jobs, and expediting emergency service needs.
- Regional instructor for casework, outreach initiatives, recruitment, and, key services requiring a military and veteran subject matter expert viewpoint for relationship building.
- Presents Red Cross regional impact reports and services during meetings with Chamber of Commerce Military Action Committees, OEF and OIF Veteran partners of Utah, and other veteran and military leadership partners.
Regional Service to the Armed Forces Manager
American Red Cross
10.2017 - 01.2020
- Planned and implemented strategies for improving military and veteran services and satisfaction across region.
- Established and maintained key relationships with Hill Air Force Base-implemented first Red Cross in-person office support and Medical Group volunteer program.
- Developed regional casework training course plan and presentation-increased client follow-up rate from 18% to 97%.
- Performed in-person pre-deployment presentations at National Guard and Reserve Yellow Ribbon and Hill Air Force Base events.
Transition Coordinator
Job Corps Trade School
08.2016 - 10.2017
- Managed case load for 65 active students and 63 graduate students; provided effective transition planning for students.
- Educated students on additional educational pathways, job searching, and resume building to prepare for independent living.
- Mentored 27 students towards military careers; developed ASVAB study group and Physical Fitness programs.
Superintendent
United States Air Force
01.2015 - 02.2016
- Provided a dedicated focal point for all health, morale, welfare, and quality of life issues within the organization. Responsibilities included advising the commander and enlisted personnel on morale, discipline, mentoring, well-being, recognition, and the professional development of enlisted personnel.
- Singularly accountable for the 100% accountability, inventory control, and resupply of 2.3 billion dollar munitions stockpile located at three geographically separated countries. Supported 48 thousand combat flying sorties.
- Leads 21 contracting officer representatives within 9 Air Force Logistic Career Fields; oversees compliance with Performance Work Statement and Statements of Work for a 635 million dollar War Reserve Material contract.
- Streamlined the chain of command and internal structural roles, relationships and responsibilities between multiple agencies.
- Reviewed and analyzed movement, warehouse and accounting transactions daily to identify negative trends or errors.
Munitions Production Flight Chief
United States Air Force
02.2012 - 01.2015
- Led 55 personnel at the Air Forces largest munitions shipping depot; maintained a 92% quality assurance standard pass rate.
- Monitored production effectiveness; streamlined shipping and receiving processed; reduced 2 thousand man-hours annually.
- Managed professional growth and development 55 enlisted personnel by overseeing training reports and mentoring supervisors.
Education
Bachelor of Arts - Social And Criminal Justice
Ashford University
San Diego, CA07.2012
Associate of Science - Munitions Systems Technology
Community College of The Air Force
Montgomery, AL09.2006
Skills
- Customer management and support services
- Team building
- Proficient in Microsoft Office
- Project Management
- Active listening
- Speaking in public, to groups, or via electronic media
- Community outreach
- Event planning
Accomplishments
American Red Cross Presidential Awards for Excellence-UT-NV Region and Southwest Rocky Mountain Division.
Timeline
Regional Service to the Armed Forces Director
American Red Cross
01.2020 - Current
Regional Service to the Armed Forces Manager
American Red Cross
10.2017 - 01.2020
Transition Coordinator
Job Corps Trade School
08.2016 - 10.2017
Superintendent
United States Air Force
01.2015 - 02.2016
Munitions Production Flight Chief
United States Air Force
02.2012 - 01.2015
Bachelor of Arts - Social And Criminal Justice
Ashford University
Associate of Science - Munitions Systems Technology
Community College of The Air Force