Lisa M. Taibi
Niagara Falls,NY
Summary
Dynamic program implementer with a proven ability to manage initiatives across a 27-county region, leveraging versatile management skills to collaborate effectively with internal and external partners in pursuit of agency missions and goals. Demonstrates strong planning and problem-solving capabilities, adapting seamlessly to change while excelling in both team environments and independent settings. Skilled in managing multiple priorities and consistently meeting deadlines without sacrificing quality. Experienced in project coordination, team leadership, and strategic planning, with a solid track record of fostering teamwork and efficiently achieving program objectives.
Overview
29
29
years of professional experience
Work History
WNY Regional Program Manager, Service to Armed Forces & International Services
American Red Cross
09.2020 - Current
- Led regional program implementation, ensuring alignment with organizational goals and community needs.
- Collaborated with internal departments to provide support and ensure efficient operations within the region.
- Highlights:
- Fostered partnerships with local organizations to expand outreach efforts and increase community impact.
- Supervises a mobile SAF/IS specialist-supported specialist and regional program through mobile deployment.
- Supervises and works with volunteers on all levels; including our Advisory committee leadership volunteers of 30+ members and approximately 50+ department volunteers.
- Maintains excellent working relationship with our local Military Entrance Processing Station, our Air Reserve Station, multiple guard and reserve units, four VA Hospitals and one veteran state home.
- Communicates effectively with upper management in our region, division and national office
- Strengths:
- Managed regional budgets effectively, optimizing resource utilization and reducing expenses.
- Enhanced program efficiency by streamlining processes, training and empowering volunteers to lead and working to develop volunteer progression.
- Communication skills
- Time management
- Managing Red Cross databases/programs
- Leadership/managerial skills
WCNY Regional Specialist, Service to Armed Forces & International Services
American Red Cross
01.2012 - Current
- Work with Regional SAF/IS Director to deliver American Red Cross regional programs and services to meet the needs of United States military members, veterans and their families and with families separated internationally be crisis in accordance with Red Cross policies and procedures, while maintaining a high level of integrity, compassion and trust among partners/organizations, volunteers and clients.
- Highlights:
- Built a strong, cohesive Volunteer casework team
- Supervised and supported volunteers within the VA hospitals
- Managed and supported regional growth within our Resiliency Program
- Provided exceptional customer service, resolving issues promptly and professionally
Director of Emergency Services – Niagara County Chapter
American Red Cross
01.2008 - 01.2012
- Ensured that Niagara County was in a constant state of preparedness to respond to emergency situations. Coordinated effective communications and maintained strong working relationships between local emergency management and other government agencies. Provided for the recruitment, training and development of emergency service volunteers.
- Highlights:
- Communicated effectively with upper management to keep them apprised of Red Cross activities in Niagara County
- Supervised and led Niagara County Disaster Action Team volunteers and all ES department volunteers which ranged between 25-35 volunteers
- Worked directly in Case Management with disaster clients for emergency assistance and establishing a rebuilding plan with family
- Responsible for all data management of Niagara County incidents
- Worked with management with regard to scheduling disaster trainings in Niagara County; was a trained Disaster Instructor
- Served on the Niagara County (LEPC) Local Emergency Planning Committee and was appointed to serve on the Niagara County (EMS) Emergency Management Services council. Served 4 years
- Led emergency response initiatives, ensuring effective disaster management and community support.
Office Manager – Niagara Falls Chapter
American Red Cross
01.1997 - 01.2008
- Led office operations, ensuring compliance with organizational policies and procedures.
- Coordinated chapter's special events; Swim-A-Cross; spanning over 3 school districts and Reverse Draw fundraiser. Worked with volunteer committee's to organize events, identify sponsors and increase brand awareness.
- Was responsible for overseeing the Child Care Grant in Health & Safety services. Scheduled classes, supervised instructors; both per diem and volunteer and was responsible for all invoicing and grant reporting.
- Was responsible for the Emergency Services department (which at the time included Service to Armed Forces and International Services). I supervised all disaster volunteers and worked with our executive board to create the department budget.
Education
Wilson High School
Wilson, NY01.1985
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American Red Cross Emergency Services Program Management Institute
Washington, DC03.2010
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Cheryl Fell’s School of Business
Niagara Falls, NY01.1997
Skills
- Office Skills: Office Management, Spreadsheets/Reports/Budgets, Volunteer Management, Event Management, Records Management, Calendaring, Database Administration
- Computer Skills: MS Word, MS Outlook, MS Excel, MS Access, MS PowerPoint, MS Publisher
- Customer relations
- Cross-functional coordination
- Written and verbal communication
- Customer engagement
Timeline
WNY Regional Program Manager, Service to Armed Forces & International Services
American Red Cross
09.2020 - Current
WCNY Regional Specialist, Service to Armed Forces & International Services
American Red Cross
01.2012 - Current
Director of Emergency Services – Niagara County Chapter
American Red Cross
01.2008 - 01.2012
Office Manager – Niagara Falls Chapter
American Red Cross
01.1997 - 01.2008
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American Red Cross Emergency Services Program Management Institute
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Cheryl Fell’s School of Business
Wilson High School