Donnette Harvey
Summary
Cheerful Customer Service Professional experienced in exceeding customer service expectations. Delivered effective solutions and maintained customer satisfaction through decisive communication and active listening. Managed high volumes of inbound calls while fostering strong relationships with customers.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Maximus
Hopewell
12.2020 - 04.2026
- Provided product information and guidance to enhance customer satisfaction.
- Guided customers on company policies and procedures to promote understanding and compliance.
- Collaborated with team to streamline service delivery processes, enhancing overall customer experience.
- Assisted elderly with Medicare enrollment, addressing insurance coverage questions to ensure informed decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Associate
Walmart
Richmond
08.2017 - 10.2020
- Facilitated customer satisfaction through friendly, knowledgeable communication that strengthened customer relationships.
- Managed claims and returns while organizing merchandise and zoning area to maintain operational standards.
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Ensured inventory accuracy by effectively binning and picking merchandise, completing bin audits, and correcting shelf capacities using management system.
Customer Service Associate
TJ Maxx-Huntsville
Huntsville
04.2015 - 06.2017
- Assisted customers in locating products across store by leveraging thorough knowledge of store layout and product placement.
- Embodied store values through exceptional customer service and resolved customer issues to ensure total satisfaction.
- Helped customers locate store products without regard for area of responsibility and exhibited total knowledge of store layout and product location.
- Informed customers about special pricing opportunities and company offerings to enhance their shopping experience.
Customer Service Associate
TJ Maxx
Huntsville
04.2015 - 06.2017
- Helped customers locate store products without regard for area of responsibility and exhibited total knowledge of the store layout and product location.
- Demonstrated store's values and mission through customer service and brand experience and creatively solved customer issues with the goal of creating complete customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Informed customers about special pricing opportunities and company offerings to enhance their shopping experience.
Customer Service Representative
Sprint
Nashville
07.2012 - 12.2015
- Educated customers on billing procedures, processed payments, and assisted with payment option setup to enhance customer satisfaction.
- Maintained calm, friendly demeanor with upset customers, effectively de-escalating situations and fostering positive interactions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Demonstrated products to customers, discussed features, and addressed objections to increase sales conversion.
Retail Sales Associate
Sears
Nashville
08.2010 - 04.2012
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks, and bins with latest merchandise and updated signage to highlight promotions.
- Assisted in planning and setting up merchandise displays to enhance product visibility and increase customer traffic.
- Greeted customers and assisted in locating items, contributing to improved customer satisfaction and retention.
Education
Criminal Justice - Associate's degree
Nashville State Community College
Nashville, TN 08.1987 - 05.1989
Science - High School Diploma
Pearl Cohn Magnet High School
Nashville, TNSome College (No Degree) - Criminal Justice
Virginia State University
Petersburg, VA 08.2018 - 05.2020
Skills
- Customer relationship management
- Team collaboration
- Active listening
- Conflict de-escalation
- Attention to detail
- Refunds processing
- Call center experience
- Delivery scheduling
- Microsoft Office Suite
- Call center procedures
- Senior leadership support
- Microsoft PowerPoint
- POS systems expert
- Product knowledge
- Empathy and patience
- Stress management
Additional Information
Authorized to work in the US for any employer
Languages
English, Fluent
Timeline
Customer Service Representative
Maximus
12.2020 - 04.2026
Some College (No Degree) - Criminal Justice
Virginia State University
08.2018 - 05.2020
Customer Service Associate
Walmart
08.2017 - 10.2020
Customer Service Associate
TJ Maxx-Huntsville
04.2015 - 06.2017
Customer Service Associate
TJ Maxx
04.2015 - 06.2017
Customer Service Representative
Sprint
07.2012 - 12.2015
Retail Sales Associate
Sears
08.2010 - 04.2012
Criminal Justice - Associate's degree
Nashville State Community College
08.1987 - 05.1989
Science - High School Diploma
Pearl Cohn Magnet High School